Bought more as so useful to temporarily…
Bought more as so useful to temporarily keep my dogs out of part of my garden (newly turfed). Good price and fast delivery
3.2
Average
1,000 reviews
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Review summary
Home Done has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Ordered from online no problems
Ordered from online no problems, took a week to arrive but good communication with the company so no complaints and happy with the product( bathroom unit) so will be happy to use the company again as had never heard or used them.
Delivery wrong sofa and damaged
Sent wrong sofa with damage once you have your delivery your stuck with it, waste of money very poor company, sending wrong item damaged and going through PayPal it's up to me to put there mistake right by paying for the sofa to be shipped back so I can get a full refund and still be out of pocket.
Frustrating
Missing box for a bed then delivered on another day. Wrong size mattress also arrived, still trying to get a replacement sorted. Asked if I would consider the larger mattress despite it being too wide for the bed! Really?
Company details
Information provided by various external sources
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Contact info
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Website
www.homedone.co.uk
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
A
Ash
US
Avoid at all cost!!!!
Ordered a corner sofa and a swivel chair. Cancelled the delivery of the swivel chair and received a refund. After the delivery drivers dumped the delivery on my drive when I was not at home, Home done insisted that they had delivered the swivel chair and demanded payment - They were rude/aggressive and threatening with a debt collection company.
Date of experience: June 19, 2025
G
Delivery of product excellent
Delivery of product excellent. Ordered online on Sunday. First Parcel arrived on Monday and the second on Tuesday. Tracking advised that emails and texts had been sent prior to delivery but I did not receive any of them! I bought a double roofed,aluminium and polycarbonate gazebo. I am still in the process of assembling it solo and should have it completed the next dry day I get. Excellent value for money. Very impressive and stylish piece of garden furniture. Looks even better than in the online photo.
Date of experience: June 14, 2025
OL
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Date of experience: June 13, 2025
N
Nicole
US
Sofas
I received my sofa 3 weeks late. With no communication between that 3 weeks until the day before delivery. So had no sofa. Then it isn’t how it is pictured colour wise, it is grey but a dark charcoal grey (bishop U shape). Didn’t come with chrome legs, very very hard cushions (seating/main) back rest cushions are ok, footstool was broken on arrival. Took 3 months to replace a footstool of which then came in a different shade of grey (blue/grey) so didn’t match the sofa at all. Now being told we should have refused delivery, because at 7:30am that’s what I was doing rushing to get it unpacked and see if you had the right colour. Not. And now to top it off I’m being asked to send videos of the sofa and explain what is wrong when I’ve been sending emails since February about this sofa. I tried to withhold my payment on my credit card but they keep making things up to my card company on why they should have the payment after all this messing around. I have told them to come and pick the sofa up but I’m getting nowhere with them. WOULD ABSOLUTELY AVOID THIS COMPANY AT ALL COST FOR SOFAS. THEY ONLY WANT YOUR MONEY AND ARE NOT INTERESTED IN RECTIFYING THEIR PROBLEMS.
Date of experience: June 12, 2025
PT
USE THIS COMPANY AT YOUR PERIL
This was a garden hammock we ordered, as it was a heavy item we were told we would be advised on delivery but heard nothing so it just turned up at the door at 36kgs. Even worse the sun shade cover didn’t fit as it was 4” to short so useless. After me having to provide video proof I was offered £10 refund FOR NOT HAVING A COVER AT ALL or they would try to get another cover. AFTER OVER A WEEK AND SEVERAL EMAILS THEYRE NOW JUST IGNORING ME COMPLETELY!
Date of experience: June 12, 2025
DV
Substandard products are being sold at inflated prices, and customer service is inadequate.
My purchase of this electric recliner was unfortunately flawed. The initial delivery lacked essential components as detailed in the instruction manual, a discrepancy the vendor initially attempted to dismiss. Subsequently, my request for collection and a full refund resulted in a replacement unit which also arrived incomplete. I ultimately accepted a partial refund to procure the missing part myself. Within two months, I documented the vendor's response (attached), which highlights significant concerns. I strongly advise careful consideration before engaging in business with this company. Good afternoon, This chair was purchased for an elderly, disabled individual. It presents a safety hazard; the chair's instability causes it to tilt, and the armrests offer insufficient support. Following a visit from the care team, it was determined that the chair is unsuitable and unsafe. Consequently, the elderly user fell from the chair due to its instability. I request the chair's immediate collection and a full refund. I suspect these chairs are sub-standard. I await your prompt response. Yours sincerely, Mr. D. V. R. Pasquariello Following an eleven-day period without a response, I initiated contact via email and subsequently followed up with a telephone call. Hi Domenico, Thank you for your email, and I’m sorry to hear that you're experiencing issues with your item. Please note that we previously received a request for replacement parts for this product, which were supplied as requested. You later requested a power clip, which we confirmed is not included with the item. Following this, the case was closed with a partial refund of £50, which was accepted and has already been issued. This order was delivered in March, and it has now been nearly three months since delivery. Unfortunately, the return period for this product has now expired, and we are unable to assist further in this case under our standard return policy. Additionally, the images provided do not show any manufacturing defect or relate clearly to the concerns raised in your email. As such, this would currently be classified as a change of mind return, and the 14-day change of mind return window has also lapsed. If you believe the issue is due to a manufacturing defect and not a change of mind, please provide a short video clearly showing the fault with the item. Once we receive this, we will share and request our depot to see if anything can be offered in this case. Best Regards, Shahrukh. R Customer Service Team
Date of experience: June 11, 2025
KC
Been waiting for a reply for 2 weeks…
Been waiting for a reply for 2 weeks now for a return I’m constantly emailing them with just a email back saying me email has been successful and will reply within 24 hours and nothing
Date of experience: June 10, 2025
JK
Same thing from Costway cheaper at…
Same thing from Costway cheaper at £119! And Home done charging £124! Not happy 😠
Date of experience: June 9, 2025
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