Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
Homebox Stores receives overwhelmingly negative feedback from customers, with a staggering 97% of reviews rating it poorly. Many consumers express frustration over the poor quality of products, citing issues like broken furniture and misleading warranty claims.
Reviews highlight a consistent pattern of inadequate customer service, particularly regarding delivery delays and unresponsive support. While a few customers mention the staff as being friendly, this is overshadowed by complaints about their lack of professionalism and follow-through. The delivery process is frequently criticized, with reports of items arriving damaged or incomplete, leaving customers feeling abandoned. Overall, the sentiment surrounding Homebox is predominantly negative, leading many to strongly advise against purchasing from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 176 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.0 | 11 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 7 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.4 | 9 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 1.3 | 3 |
| Jul 25 | 1.0 | 5 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 176 most recent reviews.
“I had a shoe cabinet and one of the handles became broken”
“They just come to check the product and blame it on customers for mishandling and misusing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | +15% | 176 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Homebox Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.0).
176 reviews of Homebox Stores. Filter by what matters to you.
Pity there isn't zero stars. A cupboard is not furniture according to Homebox it's a household item. Thus assembly is not included, which was nowhere on the product description or on the website. Assembly also needed electric tools. Customer service on what's app, and landline were useless.
Ordered plastic stand organiser. The offer online was B1G1, but Homebox UAE didn't deliver the second organiser as it was offered. Poor customer service as well online.
Zero star- Home box burjuman staff is not cooperative, pathetic service.
DONT WASTE UR HALAL RESPECTABLE MONEY ON THEM WORST CUSTOMER CARE WORST WAREHOUSE PEOPLE WORST DELIVERY AND FIXING PEOPLE. ONLY STORE PEOPLE R OK ONLY SALES GUYS R GOOD. BUT THE HEADS ARE SAME LIKE WAREHOUSE PEOPLE My 18 years of dubai life’s most pathetic experience i paid AED 18000 for damaged repaired furniture they r seLLING AND tell customer u have warranty for two years and sending painted repaired furniture please its my humble request dont waste ur money with this dirty player warehouse people furniture store u can go homecenter n other BIG STORE but not homebox they made me sick mentally torchering to call PATHETIC PROFESSIONAL LIARS customer care n tell same story 100 times only the store people r ok coz they have to sell the furniture i m still in trouble of one chair they have to replace but theyr playing sending damaged used chairs in the replacement of my Brand new chair i m going to take an serious action now n keeping u all save from this store dont waste ur halal money on them Cheaters selling used items n pathetic delivery warehouse people cheap illiterate fixing people
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Worst experience ever The drivers are unprofessional and disrespectful The delivery time took one month after so many calls for customer support And when finally delivered they haven’t assembled any of the tables Don’t buy online from home box
If I could give 0 stars I would. We ordered a mattress 3 weeks ago and the only option for a delivery date was 2 weeks away, We booked this first available date and this was scheduled. We received a message to say our mattress would be delivered between 10:00 - 14:00, I waited at home all day and nothing arrived, Upon contacting their customer service team I was told there had been an issue and they will email me with the new delivery date. I have guests arriving this week and currently they have nothing to sleep on. I have tried to contact homebox only to have the whatsapp conversation ended mid way through over 5 times again with no solution. My partner called them and they said they would call him back, he said please just cancel the order and refund so we can order elsewhere as they cannot give us a new delivery date. They advised they can't refund. So now they have our money, Are not responding to our requests for delivery date confirmation and we are without an item and are being forced to spend another 1000 elsewhere. Absolutely awful customer service and I will never order from this company again. I eagerly wait for their response as I need to get my money back.
e most horrible experience with home box , I ordered TV unit dark brown , which was supposed to be delivered after 1 week of waiting period. Now they delivered wrong product. After asking them for the tv unit I ordered, the customer care have no clue. They keep apologizing without giving me a definite period of when it will get delivered. They don’t even have authority to check where the product is and when it will be delivered. Now they are not even returning my money and not sending the product. It feels helpless to have such pathetic customer service and big names like Landmark group which eats there customer money and don’t even bother to send the product or return there money back. Order ID 9462555454 #homebox #landmarkgroup #pathetic quality #worstcustomercare
I purchased a mattress from Home Box two months ago, after being convinced it was their best, most comfortable, and priciest option. Unfortunately, the mattress has not lived up to our expectations. My pregnant wife and I have been experiencing back pain since using it. We reached out to customer service, hoping to resolve the issue under warranty, but our experience with them has been disappointing. They've been unprofessional and refused to assist us with a replacement. It's a frustrating situation, and I hope the store can improve its customer service and product quality in the future
HomeBox Riyadh,KSA the worst!!! Your delivery never reached you at time and at the end they are canceling your shipment without notification! We buy sofa and mattress recently and we was surprised that the mattress is start to broke already.We call to customer support and they said that they cannot do anything about it but in mattress mentioned 10 years guarantee and is not cheap at all.Sofa also is cost as 12k start to loose the form after 3 months we use.The service is sooo bad and quality is go down. We will not buy again anything from this company!
They do not respect appointments. I paid an additional amount for express delivery, but they did not deliver to me yet, I believe it will be last time I order from them for my home and for our company. I'm Furniture Design Manager and always we order from them, but I will stop that
They have the worst quality and the worst customer service. I bought a bedroom (5033 AED) and it delivered with many broken parts, the workers did nit assemble it properly. The spent one week back and fourth bringing dust to my place and defective parts. I asked for a return and they spent two weeks for the approval, while I have the room not assembled in my house and had to sleep in another room. They finally came to return the bedroom but I did not get my money back yet!
Long delivery timings, useless customer service, unacceptable quality.
you issue with the delivery timing and delivery guy is Lier
One of my worst experiences. No credibility in delivery at all. Customer service and delivery department put you on hold and come back with no solutions. The driver even hanged the phone in my face and never apologized. What can I say more. I blame myself for buying from them.
The worst shop in uaE I order one wordrobe I waited for one week when they come to fix they say no enough space to fix no one contact us first and check required distance and bad behavior for fixing people
I am facing serious issues with Home box, I have purchased two 3 seater white sofas and 2 single seater sofas and many more items but I will stop purchasing any more items from Home box and will not recommend anyone, the reason is that the Homebox team took my sofa for some repair work and never return it to me, it's been a month now and Everytime when I call home box customer service, they always tell me that they don't have any information and will get back to me once they have some information, I am suffering from more than a month now and not able to understand how to get my sofa back.
Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
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