Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
Homebox Stores receives overwhelmingly negative feedback from customers, with a staggering 97% of reviews rating it poorly. Many consumers express frustration over the poor quality of products, citing issues like broken furniture and misleading warranty claims.
Reviews highlight a consistent pattern of inadequate customer service, particularly regarding delivery delays and unresponsive support. While a few customers mention the staff as being friendly, this is overshadowed by complaints about their lack of professionalism and follow-through. The delivery process is frequently criticized, with reports of items arriving damaged or incomplete, leaving customers feeling abandoned. Overall, the sentiment surrounding Homebox is predominantly negative, leading many to strongly advise against purchasing from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 176 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.0 | 11 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 7 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.4 | 9 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 1.3 | 3 |
| Jul 25 | 1.0 | 5 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 176 most recent reviews.
“I had a shoe cabinet and one of the handles became broken”
“They just come to check the product and blame it on customers for mishandling and misusing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | +15% | 176 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Homebox Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.0).
176 reviews of Homebox Stores. Filter by what matters to you.
I had a shoe cabinet and one of the handles became broken. I was able to contact Homebox (UAE) and they had someone out to check it and then mend it within two weeks. They did not charge me at all and the people who came to fix it were very professional. No fuss no muss - just really good service and kept up to date through WhatsApp.
Do not buy from Homebox. I’ve bought a bedroom set which has scratches and damages. It’s been more than 2 weeks without any solution. The customer service just giving promises without actions. من اسوأ التجارب عند سرائي لغرفة نوم من هوم بوكس و بعد التركيب لاحظت وجود بعض الملاحظات مثل الخدوش و العيوب المصنعية و عند التواصل مع الشركة في نفس اليوم يتم التأجيل في كل مرة و لا زلت انتظر منذ اكثر من اسبوعين لحل المشكلة و للاسف لا يوجد اي يود سوى الوعود الكاذبة بالحل في القريب العاجل
one of the worst experience ever, ordered bed, side table and mattress in the store, after 5 days things got delivered but the parts of bed have been missing. they went as it is promising to come back next day to assemble and since then my nightmare has started, now i have paid full amount and have a non assembled bed in my bedroom which is unusable and occupying space and i cannot even go ahead and buy a new one till refund is confirmed....most horrible company, will suggest everyone to stay away from homebox !!!!!
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Horrible experience! Just received delivery of the sofabed finally at 10 pm when the delivery was supposed to happen between 4 to 8 pm. The sofabed was missing the legs and one cushion! So it's just lying in the living room unassembled.
Well trained staff and good products at affordable price. Always dale or promotion. Bought mattress coffee table, dining set and dresser. Good items for the price. Friendly staff and fast delivery. Value for the money. And delivered what they promised.
Horrible Experience – Absolutely Disappointed I’ve had one of the worst customer service experiences with Homebox. I ordered furniture and was given a delivery schedule for Friday between 10 AM to 8 PM. I called their hotline days before to inform them that deliveries in my building are only allowed until 7 PM, and I even had to get a permit from the community center to ensure security would allow it. I followed up not once, but twice before the delivery to remind them clearly that the items must arrive before 7 PM. Despite all that, 6 PM came on delivery day and still no sign of the items. I called the hotline again and instead of offering help or escalating the issue, they told me to call the driver myself. When I spoke to the driver, he casually said he’d arrive at 7:30 PM — completely disregarding everything I had communicated. I was furious. No one at Homebox respected the time, effort, or planning I had put in to make this delivery smooth. Even after several more calls, no one from their team was willing to help. They just shrugged it off like it wasn’t their problem. It was honestly a nightmare. Unprofessional, inconsiderate, and utterly frustrating. I’ve never dealt with such poor customer service. I will never recommend Homebox to anyone.
I bought a white rug with black streaks, but what arrived was half-brown, covered in dust and stains—clearly repackaged. And that’s not even the worst part. It’s been over a week, and they still haven’t picked it up despite daily promises. Every day, I’m told someone is coming, and every day—no one shows up. Their courier seem dishonest as they were repeatedly claiming they attempted pickup, but I know for a fact they haven’t—I’ve been forced to work from home waiting for them. They cancel my return requests whenever they feel like it, and I’ve called over 18 times, yet nothing gets done. I’m now forced to leave the rug outside my door because I’m traveling, and I can only pray they actually pick it up. To make matters worse, customer service blatantly told mistruths yesterday—I called at 8 PM, and they assured me someone was on the way. I stayed awake until midnight. No one came. Please It’s not worth the frustration. If you must buy something here, buy in store and only take what you can physically carry out yourself.
the worst delivery service you can meet in this country. complaint no.7481478
I HAD A TERRIBLE EXPERIENCE. I waited at atleast 20 days for this stupid order. One time they called on the delivery date. Just one call . I don’t think it ring completely. I missed that call and I call them later they said they arrange a delivery in 3 days. I waited . No delivery no nothing. . They never call again or come. I called them after why isnt it attempted delivery again. They said i need to book a delivery date. And their available delivery date is only after a week. I had no way but to book that date. I set a reminder and everything so that i don’t miss their call. After a week on the date of delivery , in the morning they called me and told me, the product is out of stock and there was only 1 item available and it is damaged. what should i do? Even if i order from china, i get it delivered in 5 days. If they cant do their job just quit and do something else. Don’t waste someone else’s time. If i need to get something delivered, i need to book a date, but the delivery date is provided at their convenience , after paying almost 100 aed delivery fee. What kind of service are they providing. If you need something, book from somewhere . NOT HOMEBOX.
I had a terrible experience with homeboy, especially at their Hamdan street branch.i picked out a teas set, only to end up buying something completely different due to their mistakes. After waiting an entire week to receive my order,I was shocked to find out that they had picked something else for me! The worst part is their complaints center. Instead of fixing their mistakes and delivering the correct item, they expect me to wait even longer.and they expect me to drive back 40 min to the store to sort out their error. This is beyond frustrating. I regret ever shopping there. I wouldn’t recommend it to anyone
Horrible and unreliable delivery service. You can not trust the customer services in homebox at oasis mall. They promise delivery in am and don't show until 8pm. We have a cheap laborers that works after hour for extra money. Expensive store but does not match the quality of service. This is the second time; the sales agent promised the delivery, but it never happened. You can't even call because they don't answer the phone. Horrible. I will not be buying stuff from here. Unreliable
Still did not receive my order that was supposed to be delivered on 27th Feb. today is first March and when I chat with them and suggested to pick it up myself they said plain NO !!!!!!! Unbelievable homebox this is last time I purchased from you ! Order # 9**56403892
Ordered a bunk bed and HomeBox guys came and gave all sorts of excuses to not assemble it as space was small. After arguing with them as well as trying to find a reasonable solution that they were not willing to accept, I told them to go and assembled it alone within an hour. On top of that HomeBox had the audacity to call (while I was assembling it) and tell that as I had assembled it, the item was no longer in warranty as per their policy. Their delivery guys brought other items that were easy to assemble and did them in a hurry with pieces of wood and packing spread all over the floor and rather than clean before leaving, left wood dust, nails and screws and quickly left.
The Worse Service after sell in my life i see in my live one month and half just for inspection for damage sofa and pickup it , i informed every time that i am available only Friday in my home call me Monday and Tuesday that will be come to pickup the sofa for month every time same i don't prefer to buy anything from them
Good stuff and helpful
It has been a pathetic experience with home box. I have emailed them and raised a complaint twice no one even bothers calling back. They deliver defective piece and to return and replace takes them forever it's been a week I still haven't got my furniture yet. So many delays... And it's frustrating to follow up with them . If it was any other brand they would have handled this well really disappointed.
After sales service is very very bad.
Even 1 star they didn't deserve due to poor professionalism and bad customer service And bad quality furniture . I suffer a lot with this unprofessional company
Hey HOME BOX, It’s been two weeks I keep calling and you keep promising that you’ll fix my bed or replace but still no actions. You bring a guy to my house for an inspection and I thought problems of my bed it will be finish after 2 days cos that what guy told me when he comes in my house for an inspection, BUT UNTIL NOW ITS ALMOST 2 weeks nothing RESPONDS AND ACTIONS from you . So disappointed
Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
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