Homebox Stores
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Horrible Experience!!!! Worst customer service!!
Horrible Experience – Absolutely Disappointed I’ve had one of the worst customer service experiences with Homebox. I ordered furniture and was given a delivery schedule for Friday between 10 AM to 8 PM. I called their hotline days before to inform them that deliveries in my building are only allowed until 7 PM, and I even had to get a permit from the community center to ensure security would allow it. I followed up not once, but twice before the delivery to remind them clearly that the items must arrive before 7 PM. Despite all that, 6 PM came on delivery day and still no sign of the items. I called the hotline again and instead of offering help or escalating the issue, they told me to call the driver myself. When I spoke to the driver, he casually said he’d arrive at 7:30 PM — completely disregarding everything I had communicated. I was furious. No one at Homebox respected the time, effort, or planning I had put in to make this delivery smooth. Even after several more calls, no one from their team was willing to help. They just shrugged it off like it wasn’t their problem. It was honestly a nightmare. Unprofessional, inconsiderate, and utterly frustrating. I’ve never dealt with such poor customer service. I will never recommend Homebox to anyone.