Useless
Bought some festoon lights for outside, they were installed correctly, however they only lasted 3 weeks.
3.0
Average
1,000 reviews
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Review summary
Home Bargains has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Clean and tidy store
I visited the ashington branch. The store was airy and clean . After I selected my goods off I went to the checkout. There were a couple of ladies in front of me and they were greeted with a hello by the checkout lady called jenna. .she was friendly and polite to them and even said thank you. Then it came to my turn what a jekyll and Hyde. I got no greeting I was giving no eye contact I got no please or thank you she was only interested in getting another member of staff on the tills so was talking to her colleague while zapping my products? 2 star service and that's being generous
Home Bargains in Albany Road, Cardiff
I visit Home Bargains earlier this afternoon in Albany Road Cardiff, 1 of your staff name Luke ( he maybe a supervisor ) wearing red shirt walked in front of me when me and my son was looking at the shelf to see what drinks to buy, what he could have done is walked behind us and he did not even say 'sorry' or 'excuse me' for doing that, I found that is kind of 'rude' attitude towards customers. You know I work in retail myself so that kind of behaviour is not acceptable.
No school cakes or giant monster munch
No school cakes or giant monster munch. Absolutely raging. Not acceptable. This place is terrible.
Company details
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Website
www.homebargains.co.uk
All reviews
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Showing 201 - 210 of 996 reviews
ES
Home Bargains online provide no customer service
I placed an order for 54 items on 2.12.24 for over £160. To this day, I have not received proof of order or purchase. The money was taken from my account within 48 hours. I received 11 items a week later. On 15 December I received all but 1 of the remaining items, most of which were smashed or severely damaged. The box looked like it had been kicked around a floor ! Trying to liaise with Home Bargains has been AWFUL. I have only ever received automated responses, the first telling me I would receive my goods by the 24 Feb 2024 - I placed the order on 2.12.24!!. I have emailed constantly and sent pictures of the damage, and still received nothing. I cant take the goods instore as I have no proof of purchase or invoice. I cannot give these items as gifts as they are too damaged. I either need a refund so I can purchase goods elsewhere or receive the replacement items and it is now the 17 December - disgraceful.
Date of experience: December 17, 2024
rj
Mail order fraudsters
Ordered item on 10/12. No updates just email receipt. Received message late on 16/12 to say it will be dispatched. 17/12 still received our heard nothing. Now I'm completing Money Claims On line for court action to receive refund.
Date of experience: December 17, 2024
JW
Best customer service I’ve experienced…
Best customer service I’ve experienced in a long time. I purchased 15 pairs of Christmas pjs for the family but was one pair short and I called three local stores Chelmsford Romford and Chadwell heath. All three staff that answered the phone went onto shop floor to check stock and were all so helpful offering advice of how to get the final pair. I called Chadwell heath store as advised and third time lucky they held them in the warehouse until I could get to the store. I must say all staff I spoke to in store and on the phone were so helpful and friendly which nowadays isnt always the case… I went in John Lewis Chelmsford and tested their customer service by asking if they had a product and was literally told I don’t know have a look over there! Such a different experience. I must also say that when shopping in the different home bargain stores noticed how fully stocked they were each morning and how well presented all the Christmas stock looked! Santas little helpers must have been working through the night to get the store ready for us shoppers! Fantastic experience overall. Will definitely be using these stores more regularly.
Date of experience: December 15, 2024
f
Online orders- very very slow delivery
Don't order online if you can help it. This is the slowest delivery I've ever experienced. You'll risk late delivery if it's for something important. I allowed 3 weeks before the date I needed it and that was not long enough.
Date of experience: December 15, 2024
PR
The Rochdale branch
The Rochdale branch is one of the worst stores ever, badly run , incompetent staff who are rude and unhelpful. This company clearly has issues with staff and this clearly shows.
Date of experience: December 15, 2024
NL
Elizabeth L from home bargains…
Elizabeth L from home bargains haddington is absolutely amazing, great customer service and makes you feel at ease during these busy Christmas times, she deserves the recognition 👏 Thanks you so much x
Date of experience: December 14, 2024
BT
Impossible to cancel order
When i placed order, it stated 3-5 working days so I went ahead with my two orders. I contacted them when it was day 3 as I hadn't had a message from the courier to say the items were on the way. The response I received was it will probably take up to ten days. I needed my items by yesterday so I said I no longer wanted the items. They have completely ignored my request and now evri has my order. I had to pay two lots of postage for the items so I stand to lose £8 because they haven't cancelled as requested. I won't ever shop online with Home bargains again if I lose any money when I have told them I don't want the items. Very poor customer service
Date of experience: December 14, 2024
SR
Bought 1500 Christmas lights
Bought 1500 Christmas lights. £29.99. Took out of box and the were a tangled mess. After 5 days still cant untangle, cant even find the end. Except where the plug is. Do not buy!
Date of experience: December 13, 2024
CD
Don't bother with online delivery at all
Would have given a minus 1 but it wouldn't let me. I ordered on the 08th December 2024 and it said 3-5 working days. Still not arrived so asked for progress update. Now been told because of backlog it's going to be 10 working days now due on the 20th December 2024. They were quick enough to take my money though. I didn't want to tell them I am disabled and needed the items due today, so had to source items elsewhere for overnight delivery. I wouldn't have known they weren't coming today if I hadn't contacted them. They say they only email when it's due to be delivered. I will never order online again. Customer service what customer service. There isn't any. I have lost confidence in them now. 😪
Date of experience: December 13, 2024
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