Great smooth service.
Great smooth service.

Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
Hola Health receives a significant amount of criticism from consumers, with 76% of reviews rating it poorly. While some reviewers praise the doctors for their knowledge and the efficiency of the telehealth service, many express frustration with the overall service quality.
Common complaints include long wait times, poor communication, and issues with prescriptions, such as incorrect medications being dispensed. Customers report feeling misled about the services offered, with several stating they were charged high fees without receiving adequate support or care. Despite a few positive experiences highlighting prompt service and helpful doctors, the overwhelming sentiment reflects dissatisfaction with the company's reliability and customer service. Overall, the majority view is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 84 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.2 | 6 |
| Nov 24 | 1.9 | 14 |
| Dec 24 | 2.4 | 11 |
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.5 | 13 |
| Jun 25 | 1.7 | 11 |
| Jul 25 | 2.6 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Quick service, was connected in minutes”
“The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | −1% | 84 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Hola Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 2.0).
84 reviews of Hola Health. Filter by what matters to you.
Great smooth service.
Do not use service. The Dr said a script would follow consultation via text and was never sent. I got a text while in the phone with her and thinking it was the script I hung up, but it was an a text advising to download their app. I downloaded it and never got the script, not in the app, by text or email. No return number, email address or chat function to follow up. I basically needed to book another $45 consultation to get in contact with them again.
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I would use them for a referral or medical certificate, but not for health advice. Doctor was unprofessional and emailed referral to wrong address. He also did not know how to use a video call, so 5 minutes of the short consultation I booked was with him stuffing about not knowing what he was doing. I had to contact support to get it sent to the wrong address, which was time consuming. Honestly, I’m not even sure if he were a doctor, could have been anyone. I won’t use them again.
This is purely a scam. These so called doctors who are all incapable of using a video call. The support team is one young lady who has know idea. I had three different so called bookings, I waited in there waiting room for over an hour then just get disconnected not once but three times.This organisation needs to be deregistered and the so called doctors deported for contributing to the scam. Disgraceful.
Charged me 40$ for nothing I don't know he was dr or just a random Chinese guy who gave me such a foolish advise to see GP in person. Fraud be aware
Don’t waste your time. They get your money and just want you to wait until you get worse to see them again for more money. This country is going to you know where charging for doctors. It’s a business now to get as much $$ as they can off of you. Wouldn’t give me antibiotics for a throat infection because there was no puss but I’ve just looked into my throat and what do you know, three lumps with puss in them. Didn’t even take the time to ask to look into my throat given it was a video call. Scam! Don’t do it! Guess ill be seeing a real doctor next weeks to get my antibiotics
Booked an appointment and was seen and had a scrip within an hour.
Was sick…. Migraine…. Needed to sleep… doctor did not care, spent 3 seconds saying they didn’t dispense ‘sleeping pills’ ….didn’t care about me
Was after an anti virus for a COVID infection and being quite ill did not see the fine print stating that they did not prescribe anti virals. However I did write in the patient notes exactly what I needed. Despite that they still took a $60 fee from me and after some difficulty connected me to a doctor who said I can’t help you. Despite filling out patient notes he still had to ask what I needed so they obviously don’t read the information supplied. When I contacted customer support to get a refund they eventually told me that they don’t have the ability to give a refund despite being able to take a payment. They kept directing me towards hot docs who are obviously not going to refund money paid to them. People who are unwell do not need the stress that this type of service provides. If I had been feeling better I would have taken the time to read the reviews but obviously this company relies on people being vulnerable to make their money.
Was recommended by a friend. Surpised by all the negative reviews. Had a good experience with them. Got a consultation right away with a medical certificate sent to my email straight after.
Paid the money. Did not receive the link for consultation. Emailed for support. Received a link about an hour later. Link did not work. Emailed again. No return correspondence apart from saying that my escript was sent (without any consultation) and I received an e script for something completely different to what I asked for. I have asked for a refund but only got an email to say the escript has been sent.
spoke to me for 1 minute and just palmed me off don’t use this !!!!
One of the rudest doctors ever. Hung the phone up on me after 30 seconds when I was in the middle of asking questions. Didn't want to help with any thing at all
Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
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