Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
Hola Health receives a significant amount of criticism from consumers, with 76% of reviews rating it poorly. While some reviewers praise the doctors for their knowledge and the efficiency of the telehealth service, many express frustration with the overall service quality.
Common complaints include long wait times, poor communication, and issues with prescriptions, such as incorrect medications being dispensed. Customers report feeling misled about the services offered, with several stating they were charged high fees without receiving adequate support or care. Despite a few positive experiences highlighting prompt service and helpful doctors, the overwhelming sentiment reflects dissatisfaction with the company's reliability and customer service. Overall, the majority view is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 84 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.2 | 6 |
| Nov 24 | 1.9 | 14 |
| Dec 24 | 2.4 | 11 |
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.5 | 13 |
| Jun 25 | 1.7 | 11 |
| Jul 25 | 2.6 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Quick service, was connected in minutes”
“The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | −1% | 84 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Hola Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 2.0).
84 reviews of Hola Health. Filter by what matters to you.
Worst booking service I’ve ever used in my life!! 5 times I have made bookings and they have taken my money and five times they have cancelled. It doesn’t matter what I do.. I cannot maintain a booking on this site. There is something very wrong with this service.
Requested antivirals for covid infection, only to be told that the company refused to provide this service and this was in the fine print up front. I'd paid my money so it was wasted.
Quick doctor consultation and medical certificate Needed a medical certificate and some advice regarding my condition. I couldn't get into local gp. so searched onlune and found Hola. This is great spoke to a doctor in 15 minutes and they assisted me with the much needed medical certificat.
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Disgraceful service. Prepaid consultation with advised 'up to 15mins wait time' but left in waiting rooms for over an hour whilst receiving repeated missed appointment SMS notifications. Wasted time sending support emails, only to be placed back in waiting rooms to start wait time all over again. Then received doctor is delayed SMS. All this looping whilst incredibly unwell and barely able to speak. Not to mention couldn't leave my phone, access bathroom etc without risk of loosing place in queue. Seeking refund. Avoid at all costs.
Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
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