Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.1	341	100%	-0.1	● Low

4.1 / 5 overall

341 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 3.8▼ 0.1
12-month avg: 4.2
All-time: 4.1
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Klarity HealthThis company	4.1 out of 5 (good)	100 out of 100	3.9 out of 5 (good)	2.0 out of 5 (poor)	2.8 out of 5 (fair)	−17%	341
Rula	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	2.6 out of 5 (poor)	4.6 out of 5 (good)	—	1,000
PlushCare Virtual Healthcare: online doctor	3.9 out of 5 (good)	100 out of 100	3.3 out of 5 (fair)	—	—	—	45
Phoenix Health Tourism Consulting Services Inc.	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	12
Medin	5.0 out of 5 (good)	100 out of 100	—	—	—	—	10

Bottom line: Klarity Health is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.8).

Chelsea Lowe

1 review

Jan 25, 2023

No Klarity. Only Konfusion.

If you hate yourself and really like jumping through hoops and poor communication, this is the service for you. They have a super strict cancellation policy for patients (which is fine) but offer no support or communication when your doctor cancels on you over and over. Their support team barely speaks English and can not respond to very simple questions directly. Prepare to have all of your questions answered with form answers from their FAQ, even if it's not related at all. For example, when I asked how refills work, if I need to make a direct request or if I will get the email automatically, they responded, "we see your provider has filled your medication. Thank you for contacting Klarity." There are countless emails like this. The doctors are condescending, their assistants are completely unhelpful and send forms 10 minutes before an appointment that take 20 minutes to fill out and the provider will chastise you for not planning ahead. There is no real follow up for refills or conversation about how it's working for you. There is a form that I feel is barely addressed. It's like a quick turn Adderall farm whose goal after the first video meeting is to get you $25/month refill fee. It's cheap, but you absolutely get what you pay for. And for me that meant an inability to get a refill because a pharmacy ran out of stock a few hours before my pickup and they refused to resend without me promising I would go away forever and never bug them again if they did. And they never addressed this at all. So, I'm out. Avoid at all costs. Edited to add: exhibit A. Their reply to this review.... Not addressing the key features of this review, picking 2 random things I said and putting their standard form replay. My issue is with doctors cancelling. That is not in the cancellation policy. I understood and agreed to the patient one. That was never the issue. I even wrote (fine) after that part. The issue was not running out of stock. I know there's a nationwide shortage I'm not an idiot. The issue was how it was handled. I swear I've never really had to write a review like this. I'm super educated, very easy to deal with typically. This was just flabbergastingly awful.

Report

Month	Average	Reviews
Sep 24	4.9	14
Oct 24	4.7	14
Nov 24	5.0	8
Dec 24	4.3	4
Jan 25	4.1	14
Feb 25	4.8	17
Mar 25	3.9	20
Apr 25	3.7	9
May 25	4.0	23
Jun 25	4.1	18
Jul 25	3.4	23
Aug 25	5.0	1

Klarity Health reviews & trust report

Klarity Health has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 260 positive reviews

Top complaintsof 77 negative reviews

How it compares

Reviews

Customer reviews (341)

Great listeners,smart,compassionate

Debra Zimmer is a rock star

Attentive

Helpful and kind

Alternatives to Klarity Health

Rula

PlushCare Virtual Healthcare: online doctor

Phoenix Health Tourism Consulting Services Inc.

Medin

TMS Well Being

Lumiere Healing Centers

The CrowdTrust Experience⭐

Very caring, attentive staff

Every single appointment I have had…

They do not care about you

Quick service and feedback

Love it

Every question I ever have is answered…

5/5 🫡

To avoid delays

Ease and accessibility.

Great Service!

No Klarity. Only Konfusion.

Always a great experience

Make sure to communicate directly with your provider and not just put your concerns on your follow up form.

Easy to navigate and very easy to use

Revolving door with advisors

I never got my medication

About Klarity Health

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