Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
LB
Asked for instructions to repoint new…
Asked for instructions to repoint new domain via DNS. Agent was helpful and undertook the necessary steps.
Date of experience: November 4, 2021
RB
Brilliant service for years.
Brilliant service for years can't fault Heart Internet at all. They have a fantastic support team that talk you through even the most mind boggling situations with ease and make it seem easy.
Date of experience: November 2, 2021
DL
Dave L
US
Not so simple process to install a simple SSL certificate
I wanted to add a "simple SSL certificate" and needed assistance to clarify a point prior to purchasing the item, little did I know that the entire process was not quite as simple as I was expecting. The assistant who helped me was first class, guiding me through the entire process, am I glad that I had need to have my initial query in the first place. Well pleased with the assistance given.
Date of experience: November 1, 2021
Md
Patient and knowledgable agent
Patient and knowledgable agent helped me through a nightmarish situation in spite of forgotten passwords and PIN numbers!
Date of experience: November 1, 2021
RD
Great service and friendly team who…
Great service and friendly team who always fix any issues with ease.
Date of experience: November 1, 2021
GP
Heart Internet - A Bad Experience
I have been with Heart Internet for many, many years and have previously found them to be very good. I even recommended them on multiple occasions to clients who have then signed up for their services. Recently, the Heart internet system would not allow me to delete my credit card. I wanted to do this because, each time I set the renewal of my domain to 1 year, the heart internet system kept defaulting to 2 years. It then attempted to charge me for two years. I complained and they cancelled the domain renewal. I since renewed the domain with another provider and have found Heart Internet to be 'difficult' in providing information on nameservers so I can point my domain at the web space I currently still have on their system until next year. I would no longer recommend anyone to use Heart Internet. I would recommend them to avoid! I feel the culture of the company has changed as I haven't been happy in general with their customer service.
Date of experience: October 30, 2021
F
Farz
US
Excellent service and support team
A good range of products and services with and excellent and professional support team. We have been a customer of Heart Internet since 2005 and had over 40 domains and companies' websites hosted by them. They are highly recommended.
Date of experience: October 30, 2021
WM
Vasil was amazing again at resolving my…
Vasil was amazing again at resolving my issues. I know I'm a pain and it's nice when he gets my frustration and puts a smiley face in the chat to say no worries. Very clear, he had to go off and do stuff behind the scenes to clear up whatever I'd managed to do.
Date of experience: October 29, 2021
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