Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
S
Steve
US
Heart Internet saved our income!!
The last Friday of the month is always our busiest day and we had a problem with our site, which was NOT the fault of Heart Internet, but they resolved it for me within an hour, which would have take me a week or more. Absolutely brilliant service. Thank you
Date of experience: October 29, 2021
DT
Fabulous service
Fabulous service today from Miroslava Slavova in helping restore some lost data to my website. Extremely fast, helpful and efficient. Thank you!
Date of experience: October 29, 2021
AK
Resolving adding mail box to i phone
Hi had a problem with adding an account to my i phone (info on google is invariably wrong). I used the chat service and the response was instant and clear. I solved the problem and it would have been super quick but for my own typos in the process! So often these chat services are so slow but Heart's was super swift!
Date of experience: October 28, 2021
LD
Even when canceling a service…
Even when canceling a service HeartInternet are professional, knowledgeable, and willing to help. For me, this is a sign of great service.
Date of experience: October 27, 2021
RL
Yet another great experience with HEART INTERNET
Yet another great experience with HEART INTERNET, they are always very helpful and efficient when it comes to customer support and technical stuff. Ralitza was very helpful and knowledgeable.
Date of experience: October 27, 2021
TL
I purchased the SSL certificate from…
I purchased the SSL certificate from Heart Internet. Because I am not experienced and get into a bit of a panic with this sort of thing I went to the chat facility and asked if I could have some help getting it to go active on my site. The person was very helpful. Unfortunately because my site was built by a third party who still has the reigns on it, the SSL has to be purchased through him, so we were not able to proceed. However without any quibble I was given an immediate refund and information for the guy who has the control of my site. I was very impressed at how easy it was to reach out to someone for help and the time he took over this on my behalf. I will definitely go to this company for further products.
Date of experience: October 26, 2021
y
yoserve
US
Getting worse
I've been a reseller with Heart Internet for years, but it seems that each year that goes by they get a little bit worse. Now I've just had my Hostpay site down for a week after they did some server upgrades. I had to reinstall to convince them it wasn't something I'd done and then it's taken ages to resolve (over a week). Now when I ask what they are going to do to stop this happing in the future I get some sop about unexpected issues and we do our best to resolve. Sorry - not good enough
Date of experience: October 26, 2021
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