Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
🌐
Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
AS
Fantastic support from Maggie who was…
Fantastic support from Maggie who was able to resolve my issue in just a few minutes. Thank You!
Date of experience: November 12, 2021
CR
Issue with not Receiving Emails into Outlook
Had issues with my Outlook not receiving emails, although could seen them in Out It Goes. Not very IT literatate so when on Heart's on chat line. The gentleman on the other end of the chat very helpful and patient as I'm not the best with IT issues. All sorted now. Thankyou
Date of experience: November 11, 2021
CC
Ralitza was absolutely awesome!
Ralitza was absolutely awesome! She was able to sort out a couple of my queries in DNS and 'A' Records and pointing domains. She knew exactly what I was asking for and there was no hesitation or delay in terms of helping me. I'll be back if I need anymore help and I hope she's the one who can help me out once again! Excellent job done, I hope she gains merit from the Heart Internet. S. Johal.
Date of experience: November 9, 2021
EP
always helpful
always helpful, fast response, great service. would recommend. just need them to go 100% green energy and they'll be our top host (we use 3!)
Date of experience: November 9, 2021
MR
I've been with Heart for many years
I've been with Heart for many years. Their reseller plan and control panel have suffered from years of neglect. It's all a bit tired and buggy. The support is basic, and not to keen to think outside the box and be proactive like other alternatives out there. I don't even contact support much now - not worth it for all the effort, and for little outcome. Luckily I use other companies now for most of my client hosting.
Date of experience: November 9, 2021
HY
Excellent support using 'chat'
Excellent support using 'chat'. Problem fixed in 5 mins. Many thanks.
Date of experience: November 8, 2021
KR
It was solved quickly and easily
Tsvetomir was great and knowledgeable and helpful and patient.
Date of experience: November 8, 2021
GI
Email Restore by Vladimira
Vladimira, jumped on chat straight away and very quickly helped out with an immediate fix and restore of our email server. One happy client. Thanks so much,
Date of experience: November 5, 2021
JS
Great support and paatience :-) thank…
Great support and paatience :-) thank you
Date of experience: November 5, 2021
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