Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 141 - 150 of 996 reviews
B
Barry
US
I've held a Heart Internet Reseller…
I've held a Heart Internet Reseller account for almost 20 years, but I'm leaving them. After years of increasingly slow or poor tech support, and mediocre server performance, I’ve had enough. Also, not offering free, basic SSL is very poor. I've contacted their support recently about a billing issue and it’s now been 5 days and the issue persists. Cannot recommend
Date of experience: January 5, 2025
MH
Very heplful
Took their time helping on what could have been a serious situation by explaining in detail what needed to do .
Date of experience: January 3, 2025
MW
Great tech support
First and foremost I was able to engage with a person - thank you. They were super quick and knowledgeable and provided exactly the help I needed.
Date of experience: January 3, 2025
CL
SSL support
Andrei M was very helpfully and prompt action to our issues
Date of experience: January 3, 2025
AG
Customer service
As always with Heart Internet when I have a problem or need something explaining their customer service tickets are very helpful and with a quick response.
Date of experience: December 30, 2024
mm
SPF Record Enquiry
Had an email about SPF Record updates which was complicated. Checked with Customer services and they quickly assured me everything was already taken care of me for me, so no action needed on my part. I have been with Heartinternet for years and they always respond quickly, and always get any issues resolved asap. happy to recommend to anyone.
Date of experience: December 23, 2024
FM
Good Customer Service and Communication
Quick problem solving, a very fast ticket about my problem with the SPF. The agent, Andrei C. was able to help me very fast, about 5 minutes tops. Overall a very fast and very polite interaction with the agent on ticket support.
Date of experience: December 21, 2024
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