Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
J
Julian
US
Avoid at all costs!
I've been a customer of Heart Internet for many years but over the last 6 months or so the customer support has been utterly dismal. No phone support any more, live chat taken away, weekends - forget it. You're lucky if you get a reply to your support ticket within 24hrs. It's disgusting, they'll happily take your money on time and in return give you dire customer service. Slowly moving everything away from them, can't do it quick enough. My new provider replies within 30mins for support tickets. Heart Internet, shame on you.
Date of experience: January 21, 2025
AS
We had an issue with the SSL Cert which…
We had an issue with the SSL Cert which Alex Simileanu managed to sort out within minutes, great customer service.
Date of experience: January 21, 2025
DJ
Help needed urgently.....and it was
Stupidly managed to ban myself off my own forum by inadvertantly blocking my own IP address. Asked for help late on a Friday, response Saturday evening. All sorted. Most impressed...
Date of experience: January 19, 2025
A
Alison
US
Outstanding Support
I've had my website with Heart for many years and the service has always been good, but recently one of their team has gone over and above in their support. I'm only moderately technical so to feel that someone really 'had my back' was special.
Date of experience: January 16, 2025
IS
Exceptional Customer Services by Adrian I.
Exceptional, patience and understanding with reference to my upgrading and SSL questions. Professionalism, your expertise and of the absolute dedication to answering all of my questions in a manner that I believe went more than the extra mile to assist a customer of Heart Internet. Your speedy and exception concise replies were both understandable, accurate and gave me the belief that everything proposed by you, was the best and foremost information that would resolve my questions.
Date of experience: January 10, 2025
T
Rubbish
Rubbish, signed up easily enough but didn't notice at first how difficult they are to contact. The state live chat rather than a telephone number but this is actually a lie and there isn't any live chat at all. Stay away, go for a different hosting site who will help and support/
Date of experience: January 10, 2025
S
Simmonds
US
Heart Internet no longer offers Support
Just so people are aware. Heart doesnt offer Support anymore. They closed down their Live Chat support, without notice and with no message anywhere. Theyre ticket support seems to be working, but having to wait 24 hours between each response is untenable!
Date of experience: January 8, 2025
MG
A happy client of Heart since 2004
I've been pleased to use Heart Internet since 2004. I've designed and built maybe 60 or 70 websites on their platform. Their support over the years has allowed me to provide my clients with superb service. Now I'm retired, well, nearly, so happy to recommend them.
Date of experience: January 6, 2025
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