Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
EB
Emese B
US
Great customer service
I contacted customer service and received a response the next day. I needed information on payments and billing and Manashi helped me arrange everything within a day. I received the meter reading calculations and sorted my payments too. I am very pleased with the customer service and Manashi was very friendly and helpful.
Date of experience: January 7, 2025
J
John
US
We had queries regarding FIT payments
We had queries regarding FIT payments, tariffs and general consumption vis Good Energy. Alyssia was absolutely terrific in resolving all our issues in as painless and quick way as could be hopeful for! Many thanks to Alyssia!
Date of experience: January 7, 2025
sB
Prompt reply
Very prompt sensible reply to my query about over payment.
Date of experience: January 7, 2025
MD
Great response to my email this morning…
Great response to my email this morning quickly addressing my issue’s. Well done Gifty
Date of experience: January 7, 2025
A
Alasdair
US
Clear communications and transparent charges
Darren M clearly explained the solar saving scheme sits on top of any tariff, and provided enough information so I could make a decision on which tariff would make most sense now we have installed solar panel and a heat pump.
Date of experience: January 7, 2025
MP
Change of bank payment details
I contacted Good Energy via email with regards to changing my bank details. Their representative “Gifty” was very responsive and helpful by sending me a change request form. On completing form Gifty confirmed the changes had been made. I was very pleased with the service received from Gifty
Date of experience: January 6, 2025
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