Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 41 - 50 of 996 reviews
BG
.Rachel C. Rachel C was who answered myβ¦
Rachel C was who answered my correspondence. I was doing change of ownership and response was polite,quick and efficient. Thankyou
Date of experience: July 8, 2025
TT
Customer service is really amazing
Customer service is really amazing, responsive, and hard-working. I'm going through an incredible hard time, with losing my mum recently, and the switching of the accounts to myself with Good Energy was so pleasant and made the whole experience a lot less painful. Really appreciate the people I have spoken to so far, and how hard they work to make things easier for you. I was stopped by an energy provider salesman outside of a shop, and while I thought we were just looking at what they provide. They started switching me over. I'm still struck with grief as it's not been long since my mum died and I was preparing to sort out her funeral, so I wasn't sure what happened until it was too late. The customer service of Good Energy were amazing at addressing this issue and attempting to stop the switch as well as helping me sort out some account details I hadn't fully addressed. Highly recommend.
Date of experience: July 8, 2025
LB
Nessa was my person
Nessa was my person. They were quick to respond and very polite and helpful.
Date of experience: July 7, 2025
PC
Credit balance refund
No unhelpful delays on organising refund of good proportion of credit balance and review of regular payments. Thanks Gifty! Good clear informative app.
Date of experience: July 7, 2025
IF
I got a really quick response to my enquiry
I got a really quick response to my email from Gifty A. My enquiry was answered clearly and I got my account sorted within a couple of hours. Top customer service from Gifty. Very welcome but very rare these days.
Date of experience: July 5, 2025
JS
J Suter
US
Rapid and full response/solution to my query
I received a response to my query within an hour with helpful information and options. I selected the option I wanted and within another couple hours, my query was entirely resolved. I was amazed at how little time it took and how a full solution was obtained easily and without hassle. Bravo!
Date of experience: July 5, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.