Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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Showing 51 - 60 of 996 reviews
MS
5 out of 5 stars

Immediate and helpful on line reply by…

Immediate and helpful on line reply by email from Gifty. Great service

Date of experience: July 5, 2025

d
5 out of 5 stars

Very happy

My generation meter broke, was replaced with a new one, Nessa was great, my account was updated within a very short time, Nessa was very informative and the service was quick.

Date of experience: July 5, 2025

SS
5 out of 5 stars

Excellent service

I contacted Good Energy this morning because my account was on hold. As I had done everything that was asked of me, I needed to speak to someone. I managed to get through to a very helpful lady called Leah S. She talked me through to process and by the end of the day the matter was solved. I couldn't have asked for anything more. Thank you

Date of experience: July 4, 2025

L
5 out of 5 stars

Excellent care of Service users

Genuinely have usually had good experiences in the years I've had good energy as a provider. Customer service are helpful and answer the phone quickly. Had a recent need for a change to my account and Leah S helped us a lot.

Date of experience: July 4, 2025

F
5 out of 5 stars

Quick response

My query about my energy meter was swiftly responded to (within a few hours). As a long-time customer of Good Energy, I much appreciated their energy consultant Jemma S's immediate reply (and her follow-up to my thanks next morning). I hope more customers will be minded to use Good Energy.

Date of experience: July 4, 2025

JL
5 out of 5 stars

Wise and caring

Excellent customer service. Prompt response and request for a credit processed quickly & done wisely

Date of experience: July 4, 2025

MP
5 out of 5 stars

Moving house??

A slightly different move, as I'm not actually in a chain. The only difficulty was that I could not find the sign up link, as I was already signed in. There was no move option.

Date of experience: July 4, 2025

MG
5 out of 5 stars

Patient and helpful

Patient and helpful. Listened whilst I explained the situation and the problems which I thought I required assistance to resolve.

Date of experience: July 3, 2025

DT
5 out of 5 stars

Speedy Customer Service - from an actual person.

My query was dealt with within 24 hours and everything sorted out by Connor, one of the customer relations team.

Date of experience: July 3, 2025

LG
5 out of 5 stars

Repayment Request

The response to my request , for a refund, was dealt with both quickly and politely, as was my request not to increase my monthly payments. I'm very happy with Good Energy and the services of Manashi.

Date of experience: July 2, 2025

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