Very well thought through app
Very well thought through app, expanding their training options as well, new journeys and new equipment can be added giving even more flexibility to how you can train. Love it!
3.6
Great
1,000 reviews
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Review summary
Freeletics has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Atenção à renovação da subscrição automática
Tal como muitos consumidores alertaram nesta página, também eu fui vitima da Freeletics e do seu esquema claramente abusivo relativamente à renovação da subscrição automática. A Freeletics insiste com os seus Termos & Condições, de que está lá tudo bem explícito e que informaram sobre tudo, mas o que é facto é que nunca recebi uma notificação quanto à aproximação do prazo para a renovação da subscrição. E ainda por cima, nem sequer enviaram uma fatura ou recibo relativo à transação! Será que o procedimento deles respeita mesmo as leis de comércio eletrónico? Eu acho que as normativas europeias protegem o consumidor relativamente a isso. Fiz queixa ao Centro Europeu do Consumidor e anulei o cartão que foi usado na transação.
Seit 10 Jahren dabei und bisher immer…
Seit 10 Jahren dabei und bisher immer gute Erfahrungen gemacht
da fällt einem nichts mehr zu ein
Ich habe vor über einem Monat eine Bestellung mit insgesamt 10 Artikeln bei Freeletics aufgegeben. Vor wenigen Tagen wurde mir ohne vorherige Erklärung mitgeteilt, dass ich eine Rückerstattung erhalte – allerdings wurde dabei nicht klar kommuniziert, welche Artikel nun tatsächlich noch geliefert werden. Das Ergebnis: Von den 10 Artikeln wird mir letztlich nur ein einziges T-Shirt zugeschickt – für das ich dennoch die vollen Versandkosten in Höhe von 9 Euro tragen muss. Für mich als Kunde ist das inakzeptabel. Ich bin sehr enttäuscht über die mangelhafte Kommunikation, den Umgang mit meiner Bestellung und den insgesamt sehr untransparenten Ablauf. So sollte moderner Kundenservice nicht aussehen.
Company details
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Website
www.freeletics.com
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
r
robvat
US
Find die App super! Besser als Fitnessstudio
Find die App super. Hab Fitness-Studio und -Kurse probiert, hat mich alles nicht abgeholt. Mit der App trainier ich zu Hause, die Community-Funktion ist mega, um sich in der App zu vernetzen und sich gegenseitig zu motivieren. Würde 6 Sterne geben, wenn es ginge! :)
Date of experience: May 5, 2025
TW
Amazing Workouts and very well…
Amazing Workouts and very well personalized!
Date of experience: May 3, 2025
JC
Easy to follow instructions and makes…
Easy to follow instructions and makes me break a sweat.
Date of experience: April 25, 2025
TB
Les résultats financiers passent avant la fidélité client
Aucun rappel n'est envoyé avant le renouvellement automatique, ce qui est contraire à toutes les bonnes pratiques de respect des clients dans l'UE. Inutile de contacter le service client qui est intraitable ! La règle est la règle. Ils ne feront aucune exception. Les résultats financiers priment. Le rappel serait d'autant plus utile que le renouvellement se fait au tarif plein. Donc si vous êtes fidèle à l'application mais oubliez de mettre votre renouvellement en pause, vous perdez !! Politique rigide, absence totale de considération pour les utilisateurs fidèles. Les résultats financiers comptent plus que tout.
Date of experience: April 22, 2025
AW
Unethical Renewal Practices – Feels Like a Trap
Like many others have reported, I was charged nearly £95 for a subscription I didn’t realise had renewed, despite not using the app in over a year. I only discovered the charge after it had gone through, and when I contacted Freeletics with proof of non-use, they refused to refund me. Instead, they offered a voucher for future use, which I don’t want or need. After looking into it, I found dozens of reviews going back years with the same issue: people lured in with discounts, charged without warning, and denied refunds. No reminder emails, no price change notifications, and no clear way to cancel. It’s hard not to feel like this is part of their business model. This isn’t just poor customer service, it’s exploitative. Freeletics needs to fix this. Until they do, I’d strongly recommend choosing another app with transparent billing and actual support.
Date of experience: April 21, 2025
ΗΑ
Short sessions and adjustable
Short sessions and adjustable . In my body didn’t changed enough. Cardio is increased but strength a little. I lost one kilo overall.
Date of experience: April 14, 2025
I
Ivan
US
I don’t know why this app has so many…
I don’t know why this app has so many good reviews, doesn’t work right, for 15min training I spend 30min on the app, as it changes my account and preferences constantly. Once I like a training and did it once, it disappears and it’s impossible to find it again.
Date of experience: April 12, 2025
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