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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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The process from start to finish went smoothly. The 2 fitters were polite, hard working and very tidy. The demonstration of the newly fitted products were clear and concise.
Date of experience: May 30, 2025
US
From the start I was spoken to in a polite and friendly manner. Berfin was kind, friendly and professional and detailed who they were and the professional standards they maintain which is through the quality of their customer service and overall end product. Installers came in a prompt and friendly manner. Easily identifiable and maintained a high quality output. Very experienced it appeared. My family and I were very happy with the agreed windows and handles and were quick at their job and kept the home and their work area tidy. Highly recommended company and installers. Would definitely use them again for future home improvements. Thank you very much.
Date of experience: May 30, 2025
I entered into a contact with this company in January 2025 .The job still has not been completed. It is 30/5/2025 today . Mr Mark Burgess the installation manager even asked me to make the final payment before completion. He fobs me off with dates and then silence. Speaking to other staff members I get told that Mark will contact me and he never does. I am withholding the final payment but the company does not seem to be interested in completing the job and receiving the outstanding money [a substantial sum] I have never ever dealt with such a poor service provider in my life . My advice to anyone wishing to do business with this company is AVOID THEM FOR PEACE OF MIND. Name:Narendra Mehta Address IG3 8DF REF no 125418 Contact signed 16.1.2025 Sales rep Charley Mountrey After initial Trustpilot review received call From Maya that the first appointment for completion is 17.6.2025 Not good enough very disappointed
Date of experience: May 30, 2025
Jade Downs came out to look at issues with Patio doors and went above and beyond to sort even looking at areas that weren't an issue
Date of experience: May 30, 2025
From start to finish we had a first class service.
Date of experience: May 29, 2025
In response to this staff member's response to my recent review. You have no right to any judgement of the incident as you were not present. Unfortunately your response has been dismissive, belittling, and insulting. Instead of offering a fair and objective response, you seem to completely disregard my experience and instead offered a biased defense of the Regional Installation Manager’s actions. This response, in my opinion, lacks professionalism and fairness, particularly when it appears to take sides without any consideration of the full context of the incident. The Regional Installation Manager is very unlikely to admit any wrong doing, only saying his version of events! Your response undermined my experience and dismissed my complaints. To date, damage to my property caused by your installation team, I have not received any communication in an attempt to schedule repairs. I have escalated my complaints to the senior managent team and am awaiting a response.
Date of experience: May 29, 2025
Window installation carried out by Robert Crick and Teddy Campbell. Lovely Guys and extremely helpful. Answered all queries and any questions we had, and they worked very well together. Very pleasant and jolly and on time. They did a very good job and the windows look fab. We now have the latest technology needed and my bungalow looks very smart. Well done boys X
Date of experience: May 29, 2025
The two lads that did the job David iddon & Ian gill done a very good job never left any mess good on them
Date of experience: May 29, 2025
