First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
No description available yet.
1,000 total • Write a review
Faultless,excellent all round.
Date of experience: February 22, 2025
Great service professional install and finish
Date of experience: February 21, 2025
US
This review focuses on our sales experience, which unfortunately did not meet our expectations in terms of trust and transparency. One day, we were visited by a friendly representative who offered a free, no-obligation quote for windows and doors—something we were already considering. We arranged a time and date, expecting only measurements and a cost estimate. However, when the day arrived, Adrian, a representative from the Taunton branch, arrived 30 minutes late without prior notice. While he was pleasant, what was supposed to be a simple quote turned into a lengthy sales pitch. Despite repeatedly claiming that the company doesn't use high-pressure tactics, Adrian spent over an hour talking to us without even getting close to measuring the windows. Just before I felt the need to end the conversation, he suggested we could save money by placing a sign in front of our house to increase its marketing value, which would reduce the price. He then made a phone call to his supervisor to discuss a possible discount, subtly encouraging us to emphasize our prime location for the maximum allowance. Although I understand approvals are necessary for things like discounts, hearing parts of the phone conversation, particularly phrases like "we only need 2 or 3 houses in that area," made the whole process seem questionable. In the end, we were offered the full discount if we signed up immediately. After an hour-long pitch, two videos, and a 15-minute demonstration of the windows' quality, we had to leave, as we were pressed for time. Throughout the meeting, Adrian didn't check if we had enough time, and he kept pushing for us to commit that day. The main issue here is that what was supposed to be a simple "window measurement and quote" turned into a lengthy, unexpected sales pitch. The approach felt pushy, contradictory, and ultimately made us rethink our decision. Although the company is well-established, this experience left us feeling uneasy and put off by the sales tactics. EDIT: I would urge people, if they do get approached by this company to be vigilant in asking them to leave if you feel uncomfortable. Judging by other 1 star reviews, other people have had them in their house for 3 or more hours - completely disgraceful behaviour.
Date of experience: February 21, 2025
US
Salesman used old techniques....rang office to lower price, stayed long time etc. however the final price agreed was very competitive. Lead time fantastic....under 3weeks!!! The installers LIAM AND DAN were a credit to the company - polite, friendly, got on with the job, cleaned up well afterwards and went through everything with us. Would recommend and when we win the lottery we will get FHI back to do all the glazing!
Date of experience: February 21, 2025
Very professional from start to finish well done to the installers cleaned up after they finished arrived on time finished the job in one day love allwindows and doors would recommend to family and friends
Date of experience: February 21, 2025
US
I recently had the pleasure of having Brett and Charlie Kemp from First Home Improvements install new doors and windows in my home, and I couldn’t be more pleased with the entire experience. From start to finish, they were courteous, professional, and incredibly polite. Their workmanship was outstanding, and they took great care in ensuring everything was installed to the highest standard. The quality of the products is excellent, and I can already feel a noticeable difference in my home. Overall, I am absolutely delighted with the service, the installation, and the final result. I highly recommend Brett, Charlie, and the First Home Improvements team to anyone looking for top-notch home improvements. A big thank you to both of them!
Date of experience: February 21, 2025