First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Tyrone & Kyle were great. They did a fantastic job of my windows & paid attention to every detail. They were friendly & professional. Would recommend them.
Date of experience: July 10, 2025
helpful sales rep, installed efficiently by fitter Mike Taylor ref. 129702 very satisfied with the product
Date of experience: July 10, 2025
The whole process of getting new windows installed was made very easy and hassle free. Christian Llie was a great help explaining the finance and process and the actual installation went without any problems or stress. The windows themselves are of great quality and make a real difference to our home. Thank you to the whole team for the installation of our new windows.
Date of experience: July 10, 2025
We had some issues with our doors sticking after having them fitted in April. We got an engineer to come out. He came today and was called Jade Downs. He was absolutely lovely, very friendly and helpful. He done the jobs and showed me everything after. He was very professional and very polite and courteous. He is an asset to your team first improvements!
Date of experience: July 10, 2025
US
Just had a phone call from Stacey at First Home Improvements. Firstly, I haven’t given them permission to use my number under GDPR. Secondly, as they have called me uninvited, when you’re told that no improvements are required, at least have the good manners and business sense to apologise for troubling me and say goodbye. Don’t just put the phone down. I certainly know where I won’t be going when I do need home improvements. As a local business owner in property, I shall also make sure none of my clients use them either. Just rude!
Date of experience: July 10, 2025
Happy with experience from start to finish. Now have nice new door and window fitted quickly and efficiently by Jack and Luke.
Date of experience: July 10, 2025
The installers were very efficient and careful. The site was cleared after installation. The installation manager kept a good overview of the installation and dealt promptly with any queries we had
Date of experience: July 10, 2025
We had a good experience with First Home Improvements. Sales rep, Phil explained the various door types and also helped us with the purchase options. The door technician was very professional too. The installation technician, Jaz Powar did a good job with the installation and cleaned up after it was done. We were very impressed by the level of professionalism and a nice looking door. Will recommend First Home Improvements.
Date of experience: July 9, 2025
First class installation of six windows and two doors by Pete Halliday & Jake Marshall both were very polite and helpful. They were very professional and cleaned up after themselves, the standard of work was excellent.
Date of experience: July 9, 2025
