First Home Improvements
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In response to this staff member's…
In response to this staff member's response to my recent review. You have no right to any judgement of the incident as you were not present. Unfortunately your response has been dismissive, belittling, and insulting. Instead of offering a fair and objective response, you seem to completely disregard my experience and instead offered a biased defense of the Regional Installation Manager’s actions. This response, in my opinion, lacks professionalism and fairness, particularly when it appears to take sides without any consideration of the full context of the incident. The Regional Installation Manager is very unlikely to admit any wrong doing, only saying his version of events! Your response undermined my experience and dismissed my complaints. To date, damage to my property caused by your installation team, I have not received any communication in an attempt to schedule repairs. I have escalated my complaints to the senior managent team and am awaiting a response.
