Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
Information provided by various external sources
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Contact info
🌐
Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
AF
The most appalling experience
The most appalling experience. They use a very clunky online portal that kept alerting us saying we hadn't completed forms when we had and the enact teams only answer was that we had to complete them again. We completed paper forms and then were sent the same forms to complete. An error by the bank then resulted in more forms to complete by enact, a delay in our funds being released and our credit score affected. Liam was particularly blunt and unhelpful on the phone in multiple calls. All in all a terrible experience and we will warn people off using them.
Date of experience: July 2, 2025
K
KCC
US
The team at Enact were so helpful and…
The team at Enact were so helpful and efficient with our recent remortgage. Everything went smoothly and they were always very friendly, professional and responded quickly to any queries we had. Their online tracker made everything very easy to do. Had a great experience and would highly recommend.
Date of experience: July 2, 2025
SG
Highly recommended
Completion was made perfectly on time. Process was smooth from start to finish. Highly recommend. Thanks again :)
Date of experience: July 2, 2025
G
Georgina
US
Exceptionally slow at the whole…
Exceptionally slow at the whole process, we’ve been asked for documents to be signed very late in the process that could have been requested much earlier and then chased for them almost immediately when they require us going to another solicitor, which is very difficult when you work Monday to Friday full time. We were told late in the process an ID check was required, this could have been requested weeks ago giving us sufficient time to action it. Paid £80 to get an out of hours ID check complete and it hasn’t even been looked at until today. Documents aren’t looked at for weeks, even when copies are uploaded to the portal. I was told today my transfer documents had been received, but asked via the chat over a week ago if they had been received and was told they had been. Now there is an issue with a document I’ve only been informed about today, the day my completion is due to take place, I replied to the message within 3 minutes and haven’t received a response back. Absolutely awful experience and a lot of additional stress and cost, I will not be remortgaging again with a company that uses this service. I have even asked how much I will need pay Enact and haven’t been given an answer.
Date of experience: July 1, 2025
Jm
Shabby experience
Unfortunately for us, we've dealt with Enact on two different remortgages this year and they failed to complete on the correct day on either occasion leading to unnecessary additional stress and costs. I found the case managers hard work and ultimately incompetent.
Date of experience: July 1, 2025
NG
Absolutely useless
First complaint is that you send information to a 'portal' that you shut down and deny access to well before the completion date, so how am I supposed to complete forms that I have no knowledge of in a timely manner? Secondly, after this lack of communications left me very concerned about completing on time, I have phoned multiple times over the last week (often waiting on hold for 30 plus minutes) to confirm you have everything for completion today. Been told 3 times on separate days when I asked specifically, 'do you need anything else from me' that nothing was outstanding. Only to be sent a form to fill in yesterday that needed to be wet signed (my partner was at work) and then another one today (on completion day!) or we could not proceed. Despite everything being apparently 'in order' during the previous conversations. Now we are not able to complete until tomorrow, so I will have to pay extra interest to my old lender because of your incompetence
Date of experience: July 1, 2025
DT
Fast Efficient service
Excellent service from start to finish.
Date of experience: July 1, 2025
MM
Easy to use Kept us updated all the way…
Easy to use Kept us updated all the way to completion
Date of experience: June 30, 2025
J
JC
US
Really poor case management and risk of being stuck on floating rate
I move to a floating rate tomorrow on my existing mortgage and have done everything I can including signing all documents two weeks ago and sending it by special delivery to ENACT. I have made clear I need my remortgage to complete tomorrow if not I will start paying a floating rate. That said, I have still received no confirmation on my completion date. When I called in to chase, I was also not able to get through to my “case manager” and instead was just told I’ll have to wait to have it confirmed with me. The process so far has been really poor with ENACT - who im stuck with because they are Natwest’s contract solicitors for remortgaging. Will wait and see what happens tomorrow but the service has been really not proactive, the online case tracker is not the most useful, and the case worker chat function online is not fast and direct.
Date of experience: June 30, 2025
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