Enact Conveyancing
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Exceptionally slow at the whole…
Exceptionally slow at the whole process, we’ve been asked for documents to be signed very late in the process that could have been requested much earlier and then chased for them almost immediately when they require us going to another solicitor, which is very difficult when you work Monday to Friday full time. We were told late in the process an ID check was required, this could have been requested weeks ago giving us sufficient time to action it. Paid £80 to get an out of hours ID check complete and it hasn’t even been looked at until today. Documents aren’t looked at for weeks, even when copies are uploaded to the portal. I was told today my transfer documents had been received, but asked via the chat over a week ago if they had been received and was told they had been. Now there is an issue with a document I’ve only been informed about today, the day my completion is due to take place, I replied to the message within 3 minutes and haven’t received a response back. Absolutely awful experience and a lot of additional stress and cost, I will not be remortgaging again with a company that uses this service. I have even asked how much I will need pay Enact and haven’t been given an answer.