Enact Conveyancing
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Really poor case management and risk of being stuck on floating rate
I move to a floating rate tomorrow on my existing mortgage and have done everything I can including signing all documents two weeks ago and sending it by special delivery to ENACT. I have made clear I need my remortgage to complete tomorrow if not I will start paying a floating rate. That said, I have still received no confirmation on my completion date. When I called in to chase, I was also not able to get through to my “case manager” and instead was just told I’ll have to wait to have it confirmed with me. The process so far has been really poor with ENACT - who im stuck with because they are Natwest’s contract solicitors for remortgaging. Will wait and see what happens tomorrow but the service has been really not proactive, the online case tracker is not the most useful, and the case worker chat function online is not fast and direct.