Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
N
NellieP
US
Passive and non-responsive causing expensive delays
Delays, lack of contact, inactive case management and reliance on snail mail. I have tried to contact my case manager on numerous occasions to no avail. When requesting a phone call to see why my case isn’t moving they phone once during work hours with no estimated time and then do not attempt to contact you after that. No emails, no updates nothing. It’s been 3 weeks since I started requesting info as the longer I am with my current lender the more money I lose. There are no ‘tasks’ for me to action, many unanswered messages asking what’s going on and a great deal of frustration. When speaking to them on the telephone I asked if my case manager had left and if I could have a point of contact. I was told no she hadn’t left and that they were currently managing 8000 case files so …. I responded that their caseload isn’t my concern and if they can’t provide a service at that level that is their issue and shouldn’t be mine. Can’t say I’d be keen to remortgage with a company who uses this brand in the future
Date of experience: June 27, 2025
L
Lara
US
Pleasant surprise
I was pleasantly surprised by Enact they are brilliant and efficient. Enact's communication skills and ability to keep you updated is second to none. I will be using them for all of my conveyancing needs!! Thank you so much Enact!! Would recommend you all to anyone.
Date of experience: June 25, 2025
JC
J Cov
US
Don’t use them if you don’t have to it’s not worth it
This has been a dismal service. I contacted the team on the 6th of June and advised that they would need to pick up the phone and call the company for my settlement statement. On the 13th I called them again to see if this has been done but unfortunately it had not. So I requested it to be done. On the 16th they were sent it via email but couldn’t open it so again requested it via email. But when I called on the 17th they advised they had not received it so I suggested for them to call them up and request it m. On the 23rd they advised they did receive it in on the 16th but they couldn’t open it. So I asked them why they didn’t tell me this when I called on the 17th. So I contacted the company to request it and it took me 3 mins on the phone and it was sent out the same day. Then they can back and said they cannot use it as it is addressed to my partner and I so I said pick up the phone and call them and they would be happy to send out a new one. They didn’t bother so I requested it again today and Enact received it but have said that it takes 2 days to process. Baring in mind all this time wasting and the other settlement statement from a separate company will expire on the 27th which will mean they need to request a new on and that takes 2-3 working days to request but and then another 2-3 working days to process and the next one expires on the 2nd of July. It would of been easier to to not go with this company and I should of paid for my own conveyancer as it would of been easier, quicker and less stressful.
Date of experience: June 25, 2025
JF
We almost lost our remortgage because this company don't do any actual work
You get given a "portal" that looks like it was created at the dawn of the internet. Nobody ever responds to communations on the portal or the phone. Nearly 6 months in and we were so close to losing our simple remortgage (with builders waiting to be paid for a half finished job on our home) that we had to get Nationwide to threaten them. Why they still exist as a recommended provider is beyond comprehension. Use at your peril.
Date of experience: June 25, 2025
JJ
These guys are good!
What can I say… Very good all the way around and got my mortgage done real quick Great Team they deserve a bonus!
Date of experience: June 24, 2025
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