Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Amanda Jones
Amanda Jones
1 reviews
about 1 year ago
5 out of 5 stars

Polite and professional.

They kept in touch, delivered on time! Friendly, professional team. Very curtious and polite. Took away all the rubbish.

Helpful?
James ONeill
James ONeill
1 reviews
about 1 year ago
5 out of 5 stars

The delivery guys were polite and…

The delivery guys were polite and efficient

Helpful?
James Trimmer
James Trimmer
1 reviews
about 1 year ago
5 out of 5 stars

Charlie and Claudiu delivered our new…

Charlie and Claudiu delivered our new sofa and chair today. They rang to let us know when they were arriving (which they did on time) and then brought everything in, unpacked it and took away the packaging. All with cheerfulness and politeness, despite us being the last delivery of the day. Very happy.

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Joe
Joe
1 reviews
about 1 year ago
5 out of 5 stars

Sofa delivery

Really friendly delivery team. Took care of the product and looked after the internal fixtures ensuring doors and walls were not knocked.

Helpful?
about 1 year ago
5 out of 5 stars

Very efficient delivery of our sofa bed

Fast, efficient and clean fulfilment of the delivery. Charlie and Claudice were very polite, helpful and cleared everything after the delivery. Would recommend their service

Helpful?
about 1 year ago
5 out of 5 stars

What a good delivery

The guys arrived early which was good as I had a medical appointment in the morning as well. They were happy, jovial and you could see they new what they were doing as they took great care in bringing the sofa pieces upstairs and installing it. All in all George and Pete made what could be a stressful experience quite painless.

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Bee
Bee
1 reviews
about 1 year ago
5 out of 5 stars

Chris V and Charlie V delivered a bed…

Chris V and Charlie V delivered a bed today, and was very impressed from the first encounter. Respectful to ask ‘shoes off?’ don’t get many trades people asking that. They made my bed so efficiently and went the extra mile to help move a big piece of furniture too. Thank you both.

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NM
NM
1 reviews
about 1 year ago
5 out of 5 stars

Mattress delivery

Chris V and Charlie V did a great job delivering a heavy mattress. On time, phoned in advance, took the heavy mattress upstairs to the bedroom, unpacked and took the packaging away. Great help and a great experience.

Helpful?
Helen Kirk
Helen Kirk
1 reviews
about 1 year ago
5 out of 5 stars

Great Service

On time, polite and efficient. Thanks Charlie & Claudiu

Helpful?
Erik Munro
Erik Munro
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Kody were very professional and great

Pete and Kody were professional and quick. Didn’t leave any rubbish and kept me updated on timings. Defo recommend them both for future. Thank You

Helpful?
Anna
Anna
1 reviews
about 1 year ago
5 out of 5 stars

Best delivery experience I've ever had

Best delivery experience I've ever had! Thoughtful, kind, professional, absolute stars. Thank you!

Helpful?
Felix
Felix
1 reviews
about 1 year ago
5 out of 5 stars

Quick & easy

Was easy to re-arrange delivery when needed. Pete + Kody were on time, friendly and quick to set up the sofa. Great!

Helpful?
about 1 year ago
4 out of 5 stars

Outstanding delivery crew

My delivery 3-hour window was from 7-10 am. The men were pleasant, kind and had a great vibe. They arrived at 6:40 - were done by 6:55! Two cuddlers set up and boxes taken away. The reason for a 4-star is only that their paperwork did say 7-10 and they knocked and rang the doorbell at 6:40 waking up the household sadly. I had put my alarm on for 6:38 (lol. weird I know) so that I could be presentable and avoid the doorbell ringing and waking the rest of the family. :-/ Upon checking with them, the driver did eventually see a “7am" but it wasn’t really prominent compared to other information he had on his sheets. Note to Empire: Might it be an idea to highlight in bold or coloured print the ETA on the paperwork so that this doesn’t happen? They seemed to be following another set of timings written on another document.

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Howard Jones
Howard Jones
1 reviews
about 1 year ago
5 out of 5 stars

Efficient delivery

Efficient, friendly and polite delivery staff. Excellent service and kept us informed of progress. All packaging removed and furniture checked for damage. First class service, thank you.

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about 1 year ago
5 out of 5 stars

Amazing

Pete and Vince from start to finish were fantastic they made the delivery so easy and were very professional and took care of our house cant recommend them enough 2 great guys.

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about 1 year ago
5 out of 5 stars

Absolutely amazing product and Pete and…

Absolutely amazing product and Pete and Vince were just brilliant. They were so helpful and polite. Thanks for a great service.

Helpful?
Stephanie
Stephanie
1 reviews
about 1 year ago
5 out of 5 stars

Today our sofa was delivered by Pete…

Today our sofa was delivered by Pete and Vince, the guys where amazing from start to finished, they set out sofa up, checked the sofa and took photos, they made sure we where 100% happy with it.

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about 1 year ago
5 out of 5 stars

Great guys and very professional thanks…

Great guys and very professional thanks Chris and Charlie

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about 1 year ago
5 out of 5 stars

Great

Great, on time! Super helpful!! Friendly and nice stuff.

Helpful?
Anna Soroka
Anna Soroka
1 reviews
about 1 year ago
5 out of 5 stars

Pete and George did a great job

Pete and George did a great job. Quick, polite, efficient and on time. High praise

Helpful?

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