Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Maria White
Maria White
1 reviews
about 1 year ago
5 out of 5 stars

Great communication

Great communication, delivery set up the day before with a 3hr window. Got a phone call 20mins before they arrived. Lovely guys, very careful with our sofa and took away all the packaging. I can highly recommend them!

Helpful?
about 1 year ago
5 out of 5 stars

Very good Communication and effort

Very good communication, delivery took place in 3 days from collecting from the sofa manufacturer. Both guys were very helpful, unfortunately one sofa out of the 3 wouldn’t fit into the living room, both delivery guys tried their best, couldn’t fault their effort in trying, but wasn’t to be. Sofa company are adapting the sofa to put bolts on arms, so they can be removed when they re-deliver.

Helpful?
beth
beth
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Vince were very professional

Pete and Vince were very professional, friendly and provided a service we’re happy with!

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about 1 year ago
5 out of 5 stars

Possibly the best delivery guys ever.

I’ve never seen more careful delivery guys ever. (Declan & Chris V) They prepared by putting down felt at the door & used that to take their shows off WHILE carrying the sofas!! Unbelievable! Unpacked, attached feet and removed all rubbish. Plus they were real gentlemen. Lovely!

Helpful?
Phil Rogers
Phil Rogers
1 reviews
about 1 year ago
5 out of 5 stars

Chris V & Declan were fantastic

Chris V & Declan were fantastic, I really couldn’t fault them or praise them highly enough. Thank you

Helpful?
about 1 year ago
5 out of 5 stars

Great Service

Pete & Max arrived on time. Really friendly guys. Carried big bed upstairs and built it quickly. Couldn’t fault the service.

Helpful?
Susan
Susan
1 reviews
about 1 year ago
5 out of 5 stars

Excellent communication received…

Excellent communication received regarding delivery date and time. Chris V & Ryan were very professional, even removing their shoes without being asked to do so. ( we've had new carpets fitted). They made it look so easy putting the sofa bed together! Thank you! Delighted with our purchase!

Helpful?
S Greenwood
S Greenwood
1 reviews
about 1 year ago
5 out of 5 stars

Perfect delivery service

Delivery date/time/eta were very well communicated. Ryan and Chris V. were extremely helpful. Sofa in perfect condition and placed exactly where I asked. All packaging was taken away. Very rapid no nonsense delivery. Perfect in fact!

Helpful?
about 1 year ago
5 out of 5 stars

Very helpful

Very helpful, great guys .

Helpful?
about 1 year ago
5 out of 5 stars

No problems at all, wouldn’t hesitate in recommending

Ryan and Chris were really nice people kept me informed of their arrival time, no fuss straightforward delivery and set up of the furniture , great representatives of their company

Helpful?
about 1 year ago
5 out of 5 stars

Highly recommend!

Kept up to date with delivery date and time by text. The lads called 15 mins before delivery to let me know they were on their way. Friendly, delivering bulky sideboard into my designated room with ease. Top service, highly recommend!

Helpful?
about 1 year ago
5 out of 5 stars

I was kepted informed of delivery by…

I was kepted informed of delivery by messages then a phone call 20 minutes before arrival of our furniture to our address. The guys unpacked the furniture and took the rubbish away. They were very polite.

Helpful?
Ian simpson
Ian simpson
1 reviews
about 1 year ago
5 out of 5 stars

First class service from Pete and Max…

First class service from Pete and Max nothing to much for them.

Helpful?
Paul
Paul
1 reviews
about 1 year ago
5 out of 5 stars

Good service

Good communications, on time, worked quickly, friendly, place left very clean.

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Lynn Maritza
Lynn Maritza
1 reviews
over 1 year ago
5 out of 5 stars

Excellent Service

The delivery drivers arrived early, but rang me 25 minutes before they arrived to ensure I would be in. They were very polite and respectful and very careful when bringing my new sofa and chair in and when taking my old ones for disposal. I would absolutely recommend Empire Delivery.

Helpful?
anna
anna
1 reviews
over 1 year ago
5 out of 5 stars

Chris V and Declan delivered our bed on…

Chris V and Declan delivered our bed on time and installed quickly and quietly great service

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Richard
Richard
1 reviews
over 1 year ago
5 out of 5 stars

Great delivery service

Great delivery service. Driver called 30 mins before arrival and even delayed 15 mins so that I could finish my teleconference. Very friendly guys deliver our new sofas perfectly.

Helpful?
Jade
Jade
1 reviews
over 1 year ago
5 out of 5 stars

Excellent service from Chris and…

Excellent service from Chris and Declan. Guys called ahead to confirm timings, were both polite and professional in my home.

Helpful?
Mr P Simpson
Mr P Simpson
1 reviews
over 1 year ago
5 out of 5 stars

Superb friendly and efficient

Superb friendly and efficient

Helpful?
Timothy Isaac
Timothy Isaac
1 reviews
over 1 year ago
5 out of 5 stars

All good Pete and max

All good Pete and max

Helpful?

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