Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Andrew Murray
Andrew Murray
1 reviews
about 1 year ago
5 out of 5 stars

Chris & Max very friendly

Chris & Max very friendly, quick and professional, couldn't have asked for better

Helpful?
Rob Clarke
Rob Clarke
1 reviews
about 1 year ago
5 out of 5 stars

Chris and Matt delivered and unpacked 3…

Chris and Matt delivered and unpacked 3 sofas with a smile in spite of the rain. On time with good advanced notice. Well done Empire delivery.

Helpful?
about 1 year ago
5 out of 5 stars

Great Service from a friendly pair of men.

Great delivery experience, places in the room, unwrapped, positioned, left everything tidy. Credit to the company

Helpful?
Amanda Egan
Amanda Egan
1 reviews
about 1 year ago
5 out of 5 stars

Excellent communication

Excellent communication . Friendly delivery drivers. Arrived when said. Highly recommend

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Colin
Colin
1 reviews
about 1 year ago
5 out of 5 stars

Excellent service

Excellent service, communication was great from booking the delivery in to being notified 20 mins before the delivery arrived. The delivery team were excellent taking the item to exactly where it needed to go.

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Valeria L.
Valeria L.
1 reviews
about 1 year ago
5 out of 5 stars

Great service

Great customer experience thanks to Pete and Charlie. Very kind, quick and on time.

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Philip Gosnay
Philip Gosnay
1 reviews
about 1 year ago
5 out of 5 stars

Communication was really good

Communication was really good . Delivery well done with the cocoon sofa bed unpacked and set up . The guys were very professional . Great service - thoroughly recommended.

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Moira
Moira
1 reviews
about 1 year ago
5 out of 5 stars

Fab Product Brilliant Service

Pete and Lumear were exceptionally professional and friendly and they put the couch together quickly, showing us exactly how it worked. They are great ambassadors for the company.

Helpful?
Pat Sheridan
Pat Sheridan
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Lumeal sofa bed delivery

Pete and Lumeal delivered in hectic city conditions, assembled the sofa in a crowded room. Allow this was done with a smile, consummate professionalism and with consideration of their surroundings. Thank you. A******

Helpful?
Rachel
Rachel
1 reviews
about 1 year ago
5 out of 5 stars

Excellent service from Pete & Lumear

Pete & Lumear were very polite, efficient and a pleasure to deal with. Would highly recommend.

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about 1 year ago
5 out of 5 stars

Chris and mason were fantastic

Chris and mason were fantastic. Quick, efficient and very friendly. A good start to the day!

Helpful?
Kristen
Kristen
1 reviews
about 1 year ago
4 out of 5 stars

Friendly and fast service

Friendly and fast service, very courteous and professional. Thank you Pete and Vince!

Helpful?
about 1 year ago
4 out of 5 stars

Delivery guys were quick

Delivery guys were quick, polite and helpful. Explained everything well. Only negative, they did fill two of our large communal skips with cardboard and plastic packaging from other deliveries they had made!

Helpful?
N Knight
N Knight
1 reviews
about 1 year ago
5 out of 5 stars

Chris and Declan

Chris and Declan Were both clear communicators, professional, careful and informative. Excellent, service.

Helpful?
about 1 year ago
5 out of 5 stars

Great service

Great service, really polite and efficient. Thank you for today’s delivery to bishops stortford.

Helpful?
Joey Scherr
Joey Scherr
1 reviews
about 1 year ago
5 out of 5 stars

Lovely

Lovely, professional and very helpful

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Laura Pedley
Laura Pedley
1 reviews
about 1 year ago
5 out of 5 stars

Great delivery from Charlie and…

Great delivery from Charlie and Claudiu. They were both very polite and friendly, asking about their shoes, and having a look at the room and space before carrying in the sofa. They then put the sofa together, and showed me how to make it into a sofabed. They then took away the excess packaging - couldn’t ask for more helpful!

Helpful?
about 1 year ago
5 out of 5 stars

The communication regarding estimated…

The communication regarding estimated time of arrival was really helpful as I was working. The two delivery men not only swapped the replacement seat cushion but they also fitted the feet to the sofa that the previous delivery company had not done. Very polite and friendly.

Helpful?
Andy K
Andy K
1 reviews
about 1 year ago
5 out of 5 stars

Furniture Delivery

Delivered our furniture as scheduled, bringing it into the house with care.

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Jane Bowman
Jane Bowman
1 reviews
about 1 year ago
5 out of 5 stars

Professional

Pete and Vince were friendly, professional and polite. Kept me up to date with timings and couldn’t have asked for better delivery guys

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