Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 181 - 190 of 359 reviews
F
1 out of 5 stars

Did the Duro in Portugal and then the…

Did the Duro in Portugal and then the Seine in France…horrific flight times…two flights to every location…no time between flights luggage lost for entire…and the UK customer care manager …not interested

Date of experience: September 5, 2024

CC
5 out of 5 stars

Excellent crew and food

The crew, from top to bottom were superb, and the itinerary was both scenic and interesting.

Date of experience: September 5, 2024

FC
5 out of 5 stars

Keep going....

We have travelled with emerald cruises several times and never been disappointed. So well organised on board and excellent crew to help with anything. Great food too.

Date of experience: September 5, 2024

JG
5 out of 5 stars

immaculate staff

immaculate staff, comfortable cabin interesting trips

Date of experience: September 5, 2024

MP
5 out of 5 stars

From office staff to onboard crew

From office staff to onboard crew, as well as the freelance tour guides, no-one could have been more pleasant. We thoroughly enjoyed our trip and have recommended Emerald to all friends and family. Can’t wait to travel with Emerald again!

Date of experience: September 5, 2024

r
5 out of 5 stars

Class act

Boat very clean and smart, staff very friendly and efficient. Rooms good. Food excellent. Whilst the included tours were excellent, there were times when you did not feel keen to make an early start!

Date of experience: September 5, 2024

G
5 out of 5 stars

Lovely scenery along the Douro

Lovely scenery along the Douro, interesting activities, friendly staff, wonderful food and friendly co travellers. We also enjoyed the trip to Salamanca.

Date of experience: September 5, 2024

c
4 out of 5 stars

Douro River Cruise

Unfortunately, due to heavy rain a lot of time was spent on the ship going backwards and forwards between locks due to dangerous water levels and some of the excursions were cancelled. Conflicting information was given by the reps as they seemed to be struggling with what was going on. Score would be 5* had it not been for this. However, the crew saved the day. They were excellent, very friendly and helpful. Cleanliness on board could not be faulted. Even though 4* rating given, we will have no hesitation in booking another trip with Emerald and look forward to it being very soon.

Date of experience: September 5, 2024

RH
3 out of 5 stars

Not my best experience.

This was our 4th river cruise. All of the others were excellent and this one fell well short in my opinion. Some of the crew were fantastic but others, particularly in the bar, were sometimes poor. The entertainment manager seemed excellent but unfortunately the entertainment was generally poor especially the last night which was awful and non existent. The food was good but too fancy. There was also one particular evening where the restaurant service was awful and very slow. When we enquired we were advised that there had been a problem (albeit with no further explanation) but perhaps they could have advised this earlier without our prompting.

Date of experience: September 5, 2024

MB
5 out of 5 stars

Had the most wonderful time withEmerld Danube river cruise

Had the most wonderful time with Emerald

Date of experience: September 5, 2024

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