Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 171 - 180 of 359 reviews
MG
5 out of 5 stars

Holiday of a life time.

Where do I start to put into writing how FABULOUS our Emerald Cruise to Vietnam and Cambodia. From start to finish everything had been arranged to ensure we had a holiday of a life time. We stayed in 3 beautiful hotels (two in Vietnam and one in Cambodia). We had a 2 night cruise around Halong Bay, which was paradise. Our itinerary was packed with interesting visits with expert guides who were bursting with knowledge. We had a full week cruising along the Mekong Delta on the beautiful 'Emerald Harmony'. Our room was very comfortable and the all crew were amazing, friendly and eager to cater to your every need. The on board entertainment was professional and fascinating, as were our daily onshore adventures. The food in all the hotels and both cruises was well prepared and delicious, and the presentation was fantastic. We cannot thank Emerald Cruises and their staff /crew for the thought and effort they have put in to make this holiday EXTRA special. It was worth every penny. This review only has 5 stars, I would prefer to give 10 if possible.

Date of experience: September 5, 2024

A
5 out of 5 stars

The best holidays

1st class treatment from staff from start. Great food great rooms. Entertainment staff was of a high standard. Trips excursions were very jnfommative abd at the right rate of pace and information

Date of experience: September 5, 2024

MW
5 out of 5 stars

Super crew,great grub .Good company all…

Super crew,great grub .Good company all round

Date of experience: September 5, 2024

Ls
4 out of 5 stars

Lovely cabin

Lovely cabin, great crew, good selection of tours.

Date of experience: September 5, 2024

Ic
5 out of 5 stars

The ships are fantastic and the staff…

The ships are fantastic and the staff are wonderful and can't do enough for you

Date of experience: September 5, 2024

MG
4 out of 5 stars

Great staff

Great staff, interesting tours, food not quite as good as our 2023 Emerald cruise. Very comfortable beds.

Date of experience: September 5, 2024

TW
3 out of 5 stars

We have been on cruises 4 times and…

We have been on cruises 4 times and have one booked for next June, we absolutely love it. The food is to die for, the selection of wine to go with the evening is always very good. The staff are always very friendly and do an amazing job

Date of experience: September 5, 2024

H
4 out of 5 stars

Sensations of France

As ever the staff are great. Food was really good. Some of the tours are a little disappointing, history overload without going into places and looking around them. Love that slow walkers are separate.

Date of experience: September 5, 2024

MR
5 out of 5 stars

Small walking groups very good

Small walking groups, including a slow walking one was a good feature. Counterbalancing the smaller cabins(smaller than the other Emerald boats I have been on) of the Rhone cruise boat. Also the removal of the extra quality wine option at dinner was a disappointment. Their was a lack of Rhone wines (even cheap ones offered with the meal in the included price. Two of the guides (Tournon and Viviers) were exceptional, Lyons, Beaune and Avignon guides were very good, The Arles guide was a trainee. The extension in Nice was OK but the hotel was a long way away from the interesting touristy parts of Nice.

Date of experience: September 5, 2024

AH
2 out of 5 stars

Could do a lot better

As a professional Management Consultant I offered a number of positive suggestions to Emerald on our recent European River Cruise as under: Safety Drill needs to be more efficient & directive. No instructions/notices of alarm buttons in corridors! No instructions or indications of pool power jet usage Shower sign in pool area 'Before using the pool and after bathroom/toilet use - please shower for hygiene reasons' Pool steps need grips as well as on handles especially when used by elderly people Life belt/ring, Long pole by pool. Emergency button almost unnoticeable by coffee machine-no sign indicating it! Only employ non smoking staff/smoking above pool - Unhealthy environment for passengers Nearly all TV only German Request/inform “Passengers who experience cold/cough/flu/covid like symptoms are requested to wear a mask to ensure non transmission to other passengers” I regret that my suggestions were met with rather a Company complacent response and my positive intent not really appreciated.

Date of experience: September 5, 2024

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