Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

363 total • Write a review

Showing 151 - 160 of 359 reviews
CO
5 out of 5 stars

When things go wrong

Holidays are always great until they aren’t. Flying from Manchester to Lyon via Frankfurt on Lufthansa doesn’t sound problematic. Unfortunately a passenger was incorrectly boarded at Manchester which delayed us by 40 minutes or so. The knock on effect saw us sprinting (we are over 60 so almost sprinting) through the airport to catch our connecting flight. We made it!😁 Our luggage didn’t 🤨. Thankfully Jana on the Libertè knows this routine inside out and had our luggage delivered the next day In Chalons. She also had our clothes laundered within 60minutes that night so🥳. The test of a good organisation is what they do to remedy mistakes. Emerald passed this test with flying colours, even if the error was Lufthansa’s. The rest of the cruise was great, especially the food! If I coul change one thing, it might be to cut down on the small village stops (Viviers) and spend more time in Lyon!Avignon and Arles where there’s much more to do. Perhaps starting in a halons might be an idea? It’s subjective but would be my preference.

Date of experience: September 17, 2024

MD
5 out of 5 stars

Outstanding service 20

Outstanding service when I found I had contacted. cancer. I as given a credit for my deposit. This was a relief for myself as my wife and I will definitely do another cruise when I am fit again, hopefully next year. Thank you Dave Nicholson

Date of experience: September 12, 2024

K
5 out of 5 stars

Wonderful Experience

The crew were all excellent, as was the food and comfort on board. I liked that the boat had been designed to sail all the way into Ho Chi Min centre, avoiding a tedious coach journey.

Date of experience: September 11, 2024

A

Al

US

5 out of 5 stars

Comfortable quality experience

Overall our experience was very positive. Comfortable acommodation, good choice and quality of food and wine with very good service from the excellent enthusiastic team. The itinerary covered three contrasting areas and the included tours had great local guides, although group sizes could have been more proactively managed rather than relying on laissez-faire self selection. Would have liked a selection of cold meat and fish in the lunch buffet as well as at breakfast to construct a simple salad. Unfortunately didn't receive the on-board survey by email so would suggest that this is available via qr code also or after disembarkation.

Date of experience: September 9, 2024

CH
5 out of 5 stars

our recent cruise in may on the duro…

our recent cruise in may on the duro was brilliant we could not have asked for more the crew on this cruise were fantastic we loved every minute of it they seemed to put their heart and soul into making sure we all enjoyed our holiday and time with them we cant praise them enough.

Date of experience: September 9, 2024

MD
5 out of 5 stars

Our Emerald riverf cruise 2024

Our third river cruise with Emerald and a very enjoyable experience from the first 3 days in Lisbon, to joining the ship at Porto.

Date of experience: September 9, 2024

JJ
1 out of 5 stars

The general management and information…

The general management and information exchange throughout the cruise was appalling. The high water conditions in the Rhine was well known before we embarked on the cruise at Amsterdam yet the management constantly tried to tell us this was a surprise. entertainment….awful. Clearly there was a virus spreading on board, yet there was absolutely NO medical facilities whatsoever on board. Upon returning to uk we attended our doctor who told us we had contracted Legionalla virus. Emerald failed to book our hotel in Basil as agreed meaning we had to arrange ourselves. Under no circumstances could we recommend Emerald to friend and family.

Date of experience: September 8, 2024

J

Jan

US

3 out of 5 stars

Budapest to Bucharest

Budapest to Bucharest Negatives:- Rushed transfers from Amsterdam whist two other fellow passengers flew direct from Manchester and had half a day in Budapest. Straight on the boat for us. Toilets stops ridiculous - one toilet 38 people; nine coaches at a coffee stop with four toilets. Very large groups in small rooms at Bucharest palace. Hotel room not ready and had to wait until 4.45 Warm water served at the table. Some guides very repetitive; although knowledgeable. Some city visits rather poor - especially Bulgaria. Positives Clean ship Lovely staff Excellent food Good value drinks packages

Date of experience: September 8, 2024

ML
5 out of 5 stars

Hope 2025 trip will be brilliant like…

Hope 2025 trip will be brilliant like down the mekong 2024

Date of experience: September 7, 2024

T

Ted

US

4 out of 5 stars

Great fun relaxed cruising

Well organised, good itinerary, managed to get through the 2 week trip depite low water issues that stopped other ships. Relaxed atmosphere aboard, great value, good guided trips and plenty of choices. Looked after less able and more able passengers.

Date of experience: September 6, 2024

Previous1•••151617•••36Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.