Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

363 total β€’ Write a review

Showing 161 - 170 of 359 reviews
CR
5 out of 5 stars

Great company to travel with

Quick response after booking to arrange travel. No hidden extras. Excellent customer manners.

Date of experience: September 6, 2024

MH
5 out of 5 stars

The trip that we did was lovely

The trip that we did was lovely. We will use Emerald again.

Date of experience: September 6, 2024

W
4 out of 5 stars

Take care you choose the right cabin

I enjoyed all of my cruise couldn’t fault anything but unfortunately when choosing our cabin my husband chose one right next to the engine room ,not being a very good sleeper I struggled to get a decent sleep .

Date of experience: September 5, 2024

HD
5 out of 5 stars

Stormy Danube Days

We arrived at Munich airport in the midst of the biggest storm to hit the Danube Basin in many years. This caused considerable upheaval to our planned itinerary, sailing between Passau and Budapest. In the midst of this, the captain and the senior crew dealt with the enforced changes efficiently, with good humour and excellent communication skills which kept all passengers informed at all times. Despite the problems a great time was had by all, helped by the usual Emerald attention to detail and fine food and wine. We were sorry to leave the cruise at the end of the week but left with a firm resolve to repeat the experience - minus the storm - in the near future.

Date of experience: September 5, 2024

sG
5 out of 5 stars

What a great experience

We've been on two emerald cruises, fabulous, love that you can sit at random tables for meals and have the chance to speak to different people each other time.

Date of experience: September 5, 2024

L
5 out of 5 stars

A wonderful cruise

The cruise was luxurious, the staff were excellent, the food delicious & the itinerary well thought out.

Date of experience: September 5, 2024

U
5 out of 5 stars

We have been on 5 cruises with Emerald

We have been on 5 cruises with Emerald, and for each one we have completed a detailed questionaire. Therefore, this request here is unecessary and repetative. We suggest you review this practive.

Date of experience: September 5, 2024

Di
3 out of 5 stars

More time for the bigger cities .

I went on the Danube Budapest to Bucharest . I was disappointed that the scenery all along the Danube was unexciting , just trees and more trees ! I would have liked more time in Budapest and Bucharest as they are interesting cities but this wasn’t possible . Bucharest visit to Chowchesques palace was truly awful snd a complete waste of time . We had little time to see the city except for on the coach . I cannot fault the boat organisation though which was excellent. Food , staff , comfort , cleanliness all exemplary .

Date of experience: September 5, 2024

ML
4 out of 5 stars

Staff

Employing very efficient and helpful staff. Cabin Attendant very good. Reception good at their job.

Date of experience: September 5, 2024

SB
5 out of 5 stars

Very enjoyable cruise.

Very good staff friendly and helpful. Lovely ship very clean and well furnished. Cabin excellent nice bed linen and amenities.

Date of experience: September 5, 2024

Previous1β€’β€’β€’161718β€’β€’β€’36Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.