Emerald Cruises UK
View company profile →
When things go wrong
Holidays are always great until they aren’t. Flying from Manchester to Lyon via Frankfurt on Lufthansa doesn’t sound problematic. Unfortunately a passenger was incorrectly boarded at Manchester which delayed us by 40 minutes or so. The knock on effect saw us sprinting (we are over 60 so almost sprinting) through the airport to catch our connecting flight. We made it!😁 Our luggage didn’t 🤨. Thankfully Jana on the Libertè knows this routine inside out and had our luggage delivered the next day In Chalons. She also had our clothes laundered within 60minutes that night so🥳. The test of a good organisation is what they do to remedy mistakes. Emerald passed this test with flying colours, even if the error was Lufthansa’s. The rest of the cruise was great, especially the food! If I coul change one thing, it might be to cut down on the small village stops (Viviers) and spend more time in Lyon!Avignon and Arles where there’s much more to do. Perhaps starting in a halons might be an idea? It’s subjective but would be my preference.