Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 141 - 150 of 359 reviews
CB
5 out of 5 stars

A wonderful cruise

An amazing holiday from start to finish. All the staff were cheerful, attentive and obviously enjoyed the jobs. The food was delicious, varied and plentiful. There was an excellent balance between cruising and land visits.

Date of experience: September 30, 2024

W
5 out of 5 stars

Our fifth cruise with Emerald

All arrangements for the cruise were excellent and the cruise itself outstanding in everyway.

Date of experience: September 30, 2024

B
5 out of 5 stars

Our cruise from Basel to Frankfurt was…

Our cruise from Basel to Frankfurt was outstanding, lovely ship, great staff, cruise director and assistant were amazing. Ports of call were superb interesting places and well organised. Going again with Emerald very soon

Date of experience: September 30, 2024

C
5 out of 5 stars

Staff destinations food and attention…

Staff destinations food and attention to detail Highly recommend this company to all Will book again

Date of experience: September 30, 2024

LS
5 out of 5 stars

Excellent holiday

Excellent organisation, staff, tours, food, accommodation. Had the best time and will definitely go again with Emerald.

Date of experience: September 30, 2024

rb
5 out of 5 stars

Staff are fantastic

Staff are fantastic, helpful and knowledgeable. Meal choices were very good. Arranged trips ran smoothly.

Date of experience: September 30, 2024

pa
5 out of 5 stars

Great service from start to finish…

Great service from start to finish great staff and really good food

Date of experience: September 30, 2024

MM
5 out of 5 stars

Boat and crew exceptional- marvellous…

Boat and crew exceptional- marvellous cruise, service and food!

Date of experience: September 30, 2024

MW
5 out of 5 stars

A Professional Outfit

Food, service, transport and transfers were all of the highest professional standard. Can truly say you are in good safe capable hands here.

Date of experience: September 30, 2024

AH
5 out of 5 stars

Lots of places to visit

Lots of places to visit. Good food. Great staff. Nice cabins, although they should have a hand rail in the shower. Lovely ship, but the air conditioning is too harsh every where, and can be quite cold.

Date of experience: September 30, 2024

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