Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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Jen
Jen
1 reviews
over 2 years ago
3 out of 5 stars

Good meat, shame abvout the plastic

While the meat is excellent quality, and the service / options are excellent, there is too much plastic packaging around the meat. For example, each steak is individually wrapped. Perhaps there could be an option to select the number of portions to be included together. I plan not to order from DR again because of the plastic.

Helpful?
KT
KT
1 reviews
over 2 years ago
5 out of 5 stars

Great products

Great products, come frozen - perfect for bulk purchases.

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over 2 years ago
3 out of 5 stars

with the cost of living going up and…

with the cost of living going up and prices for goods and products it has become essential to search for the best deals unfortunately all of the products at Donald Russell have become far too expensive example being the £2.50 increase on breaded or battered cod and haddock I enjoyed these products but they are now out of my price range, also the latest practise of limiting the amount of a product that we can buy if and when I buy from Donald Russell it is to stock up my freezer and one of my go to products was the lasagne which was recently subject to rationing these are the things that will stop me from making any further purchases from Donald Russell which is a shame because I do like and enjoy the variety and range of products this company offers

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Alan Morton
Alan Morton
1 reviews
over 2 years ago
4 out of 5 stars

We have been customers for many years…

We have been customers for many years and loved all D.R. products except their bacon which is sadly pumped full of disgusting weight bulking fluids that leak out when frying.

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over 2 years ago
5 out of 5 stars

Good food

The things that I've had from you so far have been very good, & I shall be ordering again soon

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Pattie
Pattie
1 reviews
over 2 years ago
5 out of 5 stars

Great Quality

The quality of food from Donald Russell is excellent. I choose my delivery date and always receive a text to say what time the delivery will come, this is a one hour window. The food arrives well packaged and in good condition. The meat I have received has always been of good quality and I would diffenetly recommend.

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David
David
1 reviews
over 2 years ago
5 out of 5 stars

Quality all round.

Never been let down on either delivery or quality of goods. Wish I had a bigger freezer.⁹

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John Peel
John Peel
1 reviews
over 2 years ago
5 out of 5 stars

Great food

Seen lots of reviews some with moans,but you know when your order will arrive,how it is packed(the polly boxes are waterproof and can be used for storage) what you are getting,shows how to cook,free delivery.so think of the cost of making these items and the organisation required so get on and enjoy the great food.

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Ian Simmonds
Ian Simmonds
1 reviews
over 2 years ago
3 out of 5 stars

I love the quality of your meat but the…

I love the quality of your meat but the Rib Trim has shot up in price and the packet is smaller.

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Carol Burnett
Carol Burnett
1 reviews
over 2 years ago
5 out of 5 stars

Butchers of great value

I use Donald Russell quite a lot and purchase on line. I love their meat and in particular their large curry pie. I have always had excellent service from them even on the telephone. So well done to all staff

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over 2 years ago
3 out of 5 stars

Questionable Value for Money

Expensive cuts of meat are usually very good, but steer clear of cheaper cuts and/or ready meals - better value available at supermarkets. Also packaging on pre-cooked lasagne, chilli etc usually fails!

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David
David
1 reviews
over 2 years ago
4 out of 5 stars

Star ratings

Have allways found D R produces to be of very high standard, but am surprise in the latest % of one star ratings. They need to up their game.

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David
David
1 reviews
over 2 years ago
5 out of 5 stars

First and foremost

First and foremost, they put the customer first. Great service, always on time, food real quality, packaging superb, and not over-priced! Terrific!

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Linda
Linda
1 reviews
over 2 years ago
5 out of 5 stars

Highly Recommend

I’ve been using Donald Russell for quite a while now and have decided what my favourites are. I would highly recommend them for quality, freshness and value. I know some thing seem expensive but you get what you pay for. I will remain a customer of this great British Supplier.

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Ray Brown
Ray Brown
1 reviews
over 2 years ago
3 out of 5 stars

I have used Donald Russell for years…

I have used Donald Russell for years but recently the quality of their steaks have declined. I have been disappointed with my last two orders. Hopefully this is a blip and anticipated quality will return.

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Ronald Jones
Ronald Jones
1 reviews
over 2 years ago
3 out of 5 stars

Excellent but...

The quality of DR products is excellent.My only gripes are the increase of minimum spend to £50 to get free delivery, which often stops me ordering,and putting additives into the previously excellent beefburgers.

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William Riley
William Riley
1 reviews
over 2 years ago
5 out of 5 stars

All the meat products we have bought…

All the meat products we have bought from you are first class

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Pejawy.
Pejawy.
1 reviews
over 2 years ago
3 out of 5 stars

The sirloin steak has become tougher…

The sirloin steak has become tougher and tougher. I now just chop it up and put it in a casserole.

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over 2 years ago
5 out of 5 stars

Many Thanks

I WAS TRULY AMAZED WITH THE OVERALL EXPERIENCE FROM MAKING THE ORDER ON LINE TO RECEIVING THE CONSIGMENT THE VERY NEXT DAY. SO PROFESSIONAL.

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over 2 years ago
5 out of 5 stars

Great quality food at a good price

Great quality food at a good price

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