Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

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POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

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🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

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🔥 High engagement

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about 2 years ago
5 out of 5 stars

Top quality deliver and the sausages…

Top quality deliver and the sausages and bacon was very tasty and one of the best I’ve tasted👍

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about 2 years ago
5 out of 5 stars

I have just received 10 steak&ale pies

I have just received 10 steak&ale pies I have just had my first pie it was fantastic it the best steak pie I have ever had looking forward to my second I recommend everyone to try them Thanks Donald Russell keep doing what you are doing .David Tordoff

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David Moore
David Moore
1 reviews
about 2 years ago
5 out of 5 stars

Exceeded expectations..

Exceeded expectations... ribeye steaks were extremely tasty with excellent marbling. The fries were actually generous for a single portion.

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Sue Brady
Sue Brady
1 reviews
about 2 years ago
5 out of 5 stars

We have been customers of Donald…

We have been customers of Donald Russell for many years. The quality of the food is excellent especially the steak. We have never tasted such excellent Ribeye and Sirloin steaks and they are so tender too. I love the carbonara too, really delicious and the best l have ever had. My husband loves the black pudding and the steak burgers and l have found that the braising steak is not only tasty but so tender. Thank you for your excellent customer service.

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Mr Weston
Mr Weston
1 reviews
about 2 years ago
5 out of 5 stars

Good as always,can't wait for

Good as always,can't wait for Next order

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AT
AT
1 reviews
about 2 years ago
2 out of 5 stars

Christmas: poor recipe changes

Used them for a few years for Christmas meals. We normally get all the meat and trimmings from them. Unfortunately they've changed their recipes and now put butter/milk in EVERYTHING. Their food was great before, but as a family that has milk allergies I'm really disappointed they don't have allergy friendly food. I did feed this back last year, but based on previous customer reviews, they don't listen to customer feedback! Will go elsewhere for my Christmas shop and will stop recommending Donald Russell to friends/family and colleagues.

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about 2 years ago
3 out of 5 stars

The delivery of the £50 special offer…

The delivery of the £50 special offer from the Telegraph magazine was on time and very well packed and frozen. The pork sausages were good, but the Barnsley chops were almost inedible, tough, difficult to cut through and almost tasteless, which was disappointing for such an anticipated treat. We have yet to try the other items.

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CJE
CJE
1 reviews
about 2 years ago
5 out of 5 stars

A good selection of foods.

A good selection of foods and great quality. It was nice to be able to choose the delivery date without extra costs.

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Derek Taylor
Derek Taylor
1 reviews
about 2 years ago
5 out of 5 stars

First time customer's review

Took advantage of an offer in a well known national newspaper. Could not be more satisfied. Product arrived as informed by carrier, contents individually well packed, quality of meat excellent, especially the sausage rolls. Well satisfied.

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Lynn Prew
Lynn Prew
1 reviews
about 2 years ago
5 out of 5 stars

Everything we have eaten so far from…

Everything we have eaten so far from the meat box has been amazing.

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Judy
Judy
1 reviews
about 2 years ago
3 out of 5 stars

We had the £50 pack which was on offer

We had the £50 pack which was on offer. Having sampled some of it, our verdict is that the meat is fairly underwhelming. Quite tender but not a lot of taste. Just glad I didn't pay full price. The sausage rolls were quite "solid". Too much meat for the pastry and greasy in our opinion. So sorry DR I think you can count us out.

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about 2 years ago
3 out of 5 stars

Packing and delivery first class

Packing and delivery first class. Everything arrived well frozen for placing directly to the freezer. All orders packed separately ready for defrost and eating. The blueberry cheesecake was 5 star.

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about 2 years ago
2 out of 5 stars

I have been a customer for many years. So this is disappointing.

I have been a customer for many years but recently the Company has been shrink wrapping their whole chickens. When unwrapped the chickens are squashed almost flat so difficult to stuff without breaking the skin at the sides. These are premium priced chickens. I have complained without success so buying whole chickens elsewhere.

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about 2 years ago
5 out of 5 stars

Excellent quality

Took advantage of offer in daily newspaper. Easy ordering process, good variety in the offer. Delivered as requested and well packaged

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Mr Walstow
Mr Walstow
1 reviews
about 2 years ago
1 out of 5 stars

The food we ordered wasn't up to…

The food we ordered wasn't up to standard, in our view. The meat was tough, and really small. Overall, we didn't think it was value for money. The sausage and sausage rolls weren't very nice. So I don't think we will be ordering again.

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Mr/Mrs Mullen
Mr/Mrs Mullen
1 reviews
about 2 years ago
5 out of 5 stars

Excellent service

Excellent service, well packaged frozen produce delivered on time. All the meat was delicious, we particularly enjoyed the ribeye steak burgers

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Keith Pullin
Keith Pullin
1 reviews
about 2 years ago
5 out of 5 stars

What an excellent product

What an excellent product, l can recommend it to anyone.

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over 2 years ago
5 out of 5 stars

Butcher Meat order

This was my first Donald Russell meat delivery and i was pleasantly surprised. Offer package i ordered contained 6 different items and so far impressed by the quality of meats. I live in Scottish Western Isles and my delivery arrived on time and ideal for freezing. Will certainly use again.

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Anne Jan
Anne Jan
1 reviews
over 2 years ago
3 out of 5 stars

Not as ECO-friendly as they claim to be...

The food that gets delivered is of good quality. But the business is not as ECO-friendly as they claim to be. Instead of sending the good in the eco-boxes, it's send in bulky polystyrene boxes. After repeatedly asking for the eco-boxes they promised to use them for my next delivery. Guess what... going to look for an alternative supplier.

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John
John
1 reviews
over 2 years ago
5 out of 5 stars

A pleasant surprise

Been using Donald Russel for the best part of 15 years food always faultless, however the last year I've had problems with delivery more often than not DPD . It's actually reduced food orders dramatically think I've only had 2 this year when normally I'd have 9-10 throughout the year ' reason being delivered arriving late evening some times some food thawed some food left outside . What a surprise I got yesterday morning just after 10 o'clock my delivery arrived everything still absolutely frozen never have I had a delivery from Donald Russel arrive in the morning . Well it's all thanks to FedEx delivery I do hope Donald Russel use this delivery company more often ' if so I for one will be using Donald Russel a lot more often more so than I used to do . Thanks

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