Donald Russell

4.458458458458458 out of 5 stars
4.5
Great999 reviews

TrustScore

4.5
4.458458458458458 out of 5 stars
Great
5 out of 5 stars
774
4 out of 5 stars
73
3 out of 5 stars
54
2 out of 5 stars
32
1 out of 5 stars
66
999 reviews in total

Review summary

Donald Russell receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Tough meat and gristly

Bought chuck steak from DR and found steak very gristly. Had to give to dog.

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FEDEX-What a shambolic mess

Have used Donald Russell for years and have had no problems at all with delivery when they were using DHL as their couri...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Please be aware that Donald Russell…

Please be aware that Donald Russell have changed courier to Fedex. I have been a loyal customer for years, and have alwa...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Frozen without my knowledge

My order came today. All frozen. The fact that it doesn’t state clearly and obviously on the site that the meat arrives ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
David
David
1 reviews
over 2 years ago
1 out of 5 stars

Scottish butcher using UK Meats.

Beef from UK not Scotland.Marketed as a Scottish butcher. Please issue the source of your meat and cut down all the road miles buying from elsewhere in the UK

Helpful?
over 2 years ago
5 out of 5 stars

I have just received my first order

I have just received my first order, delivery was spot on, I bought 4 meatloaves and today Sunday roast was perfect, the meat cooked perfectly and I'm delighted with my purchase,

Helpful?
Andrew
Andrew
1 reviews
over 2 years ago
5 out of 5 stars

Perfectly packaged and delivered on time

I placed an order online and selected a specific delivery date. The steak selection arrived this morning on the date and time selected and was excellently packaged with dry ice packets to keep everything frozen. This is my first order and so far I’m very impressed.

Helpful?
Lins Def
Lins Def
1 reviews
over 2 years ago
5 out of 5 stars

Great service…

Food delivered in perfect condition ready to pop into the freezer …. Slowly getting through everything, all delicious :) would definitely pass onto anyone who hasn’t tried your meats …. Fish cakes my favourite !!! Steak and kidney pie next !!

Helpful?
L Beattie
L Beattie
1 reviews
over 2 years ago
5 out of 5 stars

Very pleased with my order and will use again.

Was dubious of ordering on line. Was not disappointed. Everything was good quality and liked the variety so I didn't need to think what to order. Will use again.

Helpful?
Paul Anderson
Paul Anderson
1 reviews
over 2 years ago
5 out of 5 stars

The food was delicious

The food was delicious. I can only say the individual pies were probably the best pies I have ever eaten in my life, they were truly amazing. The bacon was to die for, and the steaks were lovely.

Helpful?
over 2 years ago
5 out of 5 stars

Another First-Class Order

Having read some of the less-than-favourable comments about the quality and value of the food delivered by Donald Russell, I cannot believe that they have been dealing with the same company that I know and love. My wife and I have been dealing with Donald Russell for very many years and the quality and service is as good today as it was the day we received our first order.

Helpful?
over 2 years ago
5 out of 5 stars

Welcome back It is quite a few years since I used…

It is quite a few years since I used the Donald Russell service and I am delighted it is every bit as good as ever and I am re-hooked !

Helpful?
Danny Mcbride
Danny Mcbride
1 reviews
over 2 years ago
5 out of 5 stars

Top notch customer service

Can't speak for the quality of the food yet however the customer services can't be faulted. There was an issue with delivery (the couriers fault. No fault of Donald's Russell's here) and the customer service team couldn't have been more helpful keeping me informed about what was happening and resolving the issue for me in a polite and speedy fashion so no grumbles here so far. Fingers crossed the meat is decent

Helpful?
John Mullen
John Mullen
1 reviews
over 2 years ago
1 out of 5 stars

We are normally big fans of Donald…

We are normally big fans of Donald Russel and have been buying for over 10 years, recently we ordered the beef madras, it’s was although great taste the meat was just so fatty, so much so that at one point my poor wife actually boaked and refused to eat any more, I reported our dissatisfaction with Donald Russell who wrote back a few days later to say they had received our message and would come back to us, since then nothing, not a word so these guys just don’t care and I was happy to just put this down to an unfortunate instance but I am now convinced they knew it was as we had described.

Helpful?
M.Wood
M.Wood
1 reviews
over 2 years ago
3 out of 5 stars

Just spent another £95 on Donald…

Just spent another £95 on Donald Russell foods. This evening we had the Coq au vin…. It was awful 😞 Chicken thighs were fatty, awful onions, swimming in gravy ( red wine not reduced ). Saving Grace was I made New Jersey potatoes & home made cauliflower & broccoli gratin

Helpful?
customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

From a happy new customer

first time I have used DR and I have been extremely pleased with the quality of all products.

Helpful?
Paul
Paul
1 reviews
over 2 years ago
5 out of 5 stars

Absolutely delighted

We've just finished the first order and have been absolutely delighted by the quality of the steaks, mince and burgers we've sampled. We're now looking to place a new order ...

Helpful?
Johnny
Johnny
1 reviews
over 2 years ago
4 out of 5 stars

Quality meat

Quality meat, can’t fault the product. One star knocked off for the ridiculous number of marketing emails sent since I received the order. Let me eat it some of it before offering me more!

Helpful?
J Todd
J Todd
1 reviews
over 2 years ago
5 out of 5 stars

Have already sampled some of the…

Have already sampled some of the products and they were delicious and of fantastic quality. Looking forward to eating the remainder and placing the next order

Helpful?
over 2 years ago
5 out of 5 stars

Good delivery..…

Good delivery...well packed and in good time. Lovely products.....good quality and yummy.... Great offers

Helpful?
Anon
Anon
1 reviews
over 2 years ago
3 out of 5 stars

some years ago we bought excellent meat…

some years ago we bought excellent meat from Donald Russell but we are not big meat-eaters. In April we were having special guests for lunch so thought we would order 4 steak and kidney pies and one chicken pie. The steak and kidney pies were very poor quality. where was the identifiable meat? It seems that it had disintegrated into what should have been the gravy. What was identifiable by taste was the miniscule couple of pieces of kidney. The chicken pie was voted just OK. Very disappointing and embarrassing. Reading other reviews it seems that the former Donald Russell quality is no longer. We will not order again.

Helpful?
Andrew
Andrew
1 reviews
over 2 years ago
5 out of 5 stars

Almost Everything has been fantastic in my 3…

Everything has been fantastic in my 3 orders so far... Except one thing. The venison & mushroom burgers were so overpowered by tarragon they were I edible. I was really looking forward to them. Still 5 stars. My favourite butcher.

Helpful?
Mrs Parker
Mrs Parker
1 reviews
over 2 years ago
5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery. So far meat has been really good.

Helpful?
Ian Kelly
Ian Kelly
1 reviews
over 2 years ago
5 out of 5 stars

First Class

I have always found their meat of excellent flavour, the choice is very wide and delivery is brilliant. I will continue to use them. My favourite - Beef rib trim - so tender and tasty when cooked slow.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Donald Russell

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.