Darty is a prominent online retailer specializing in electronics and technology products. The company offers a wide range of items including home appliances, consumer electronics, and IT equipment, catering to both individual consumers and businesses. With a focus on providing reliable products and services, Darty aims to meet the diverse needs of its customers in the rapidly evolving technology landscape. Operating primarily through its website, www.darty.com, the company facilitates easy access to a variety of well-known brands and cutting-edge technology solutions. Customers can find detailed product information, customer reviews, and comparison options, enabling informed purchasing decisions. Darty's commitment to customer satisfaction and transparency positions it as a trusted choice for those seeking quality electronics and technology products.
Darty receives mixed feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers appreciate the attentive and friendly staff, noting that they provide good service and helpful guidance in well-maintained stores.
Positive comments also emphasize the variety of products available and the efficiency of delivery. However, a substantial number of complaints focus on the poor quality of products and inadequate after-sales service, with several customers reporting unresolved issues and difficulties with repairs. Issues with the Darty Max subscription service are particularly criticized, with users expressing dissatisfaction over unfulfilled promises. Overall, while some customers have had satisfactory experiences, the recurring problems with service and product reliability lead to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Comme toujours, Darty fait le job : service, livraison, mise en service : complet, et très bien”
“Nous avons souscrit un abonnement à Darty Max, service à fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Darty is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 1.9).
60 reviews of Darty. Filter by what matters to you.
Un lave vaisselle encrastable à 900€ qui rouille déjà au bout de 2ans et 6mois et en panne électrique (à se demander si c était effectivement un neuf) dont on ne m a pas proposé d extension de garantie c est juste scandaleux.. J ai appelé le sav qui m a bien sûr envoyé sur les roses. Plus jamais !
Sur l'aspect vente en magasin et professionnalisme des livreurs : rien à dire, je recommande. Sur l'aspect gestion de la livraison et qualité du service client, c'est catastrophique. J'avais demandé une livraison en fin de matinée n'étant pas disponible plus tôt. J'ai été prévenue la veille à 19h que le livreur passait finalement à 7H du matin soit 4h à 6h plus tôt que prévu. J'ai tenté de joindre le service client par téléphone, sur whatsapp et sur le lien donné en SMS pour faire modifier cela, on ne m'a jamais répondu. J'ai du prendre mes dispositions en urgence me mettant en grande difficultés auprès de mon employeur, tout ça pour accueillir les livreurs à midi comme prévu initialement! Une demi-journée de perdue et aucun retour du service client alors que j'ai souscrit au pass dartymax ! Déplorable !
Service commande en ligne incompétent et bien sûr aucun numéro répond ! donc nous sommes allés sur Twitter qui nous disent d'envoyer un message privé ce qui est totalement impossible ! De plus on nous dit que le service client est très réactif mensonge bien sûr aucun numéro de téléphone répond, aucun message ne peut-être envoyé. En conclusion une fois la commande passée impossible de joindre darty ! choisissez plutôt une filiale dont les commentaires sont objectifs (pour pas dire autre mot) et dont on peut joindre un conseiller facilement en ligne ou par téléphone, darty zéro pointé à ce niveau !!!
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 43% are 1–2★.
Darty is a prominent online retailer specializing in electronics and technology products. The company offers a wide range of items including home appliances, consumer electronics, and IT equipment, catering to both individual consumers and businesses. With a focus on providing reliable products and services, Darty aims to meet the diverse needs of its customers in the rapidly evolving technology landscape. Operating primarily through its website, www.darty.com, the company facilitates easy access to a variety of well-known brands and cutting-edge technology solutions. Customers can find detailed product information, customer reviews, and comparison options, enabling informed purchasing decisions. Darty's commitment to customer satisfaction and transparency positions it as a trusted choice for those seeking quality electronics and technology products.
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