Dakin Custom Audio is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I would recommend Miles at DCA to anyone. He was incredibly helpful every step of the way when choosing my in-ears. The demo experience was excellent, he travelled to Bristol and guided me through many options with his expertise and passion. Top service all round and he really cares!
I had a great experience with Miles at Custom Audio Earplugs. Miles was incredibly helpful throughout the process, ensuring I got exactly what I needed. Highly recommend!
Amazing service from Miles! He was super helpful from the very beginning in listening to my needs and talking me through the different models of monitors available. Allowed me to listen to each model and make my own choice whilst offering advice on what each model offers! Super easy ordering process and awesome service to keep me up to date with my order! 100% would recommend DCA for any in-ear monitoring and hearing protection!
A great customer experience with DCA from the personalised demonstrations, right through to delivery of my IEMs and I'm confident this level of service and support will continue throughout my use of the product. Miles took the time to understand my specific circumstances that were more than just live performance and advised in a way that made me feel very confident in my decision. I will not hesitate in recommending DCA to every musician and engineer that I know! I'm a customer for life, 100%.
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www.dakincustomaudio.com92 total • Write a review
US
Received my first set of customs today. What an experience! And there’s no one I’d of rather gone to other than DCA. After being recommended to by someone, I got in touch, and Miles looked after me every step of the way, what an amazing guy and an amazing business! I HIGHLY recommend anyone looking to get in ears etc, to go and get in touch! Absolutely amazing!
Date of experience: February 11, 2023
Brilliant service! Top quality product! Miles really takes the time to get to know you and help you find the perfect in ears! Great turn around time too!
Date of experience: January 29, 2023
Friendly, Professional and Helpful. I customised an IEM (FiR Audio model) with Dakin and everything goes smoothly. He always responds quickly and honestly with useful information. I could also come to his office and try the models on before I had to make a decision. I love the idea of 3D scanning, which is convenient, time-saving, and ear-friendly (the traditional way is the part that fears a lot of people away). He did it perfectly and professionally without any discomfort and the entire process was done in 10 minutes. The following process depends on FiR Audio which can be tracked but he did great work on his parts and finally shipped the CIEM to me as fast and securely as possible. From our chats, I can feel how he loves music. This was a fascinating experience!
Date of experience: January 18, 2023
I am glad that I came across Dakin Custom Audio when I was looking into getting custom fitted IEM‘s. Miles is a dream to work with- very knowledgable, lovely,professional and fun. This was the best customer experience I’ve ever had-from the initial contact through to the 3D-scan of my ears and selecting an IEM- and the final result- perfectly fitting IEM‘s that sound awesome. Nuff said- go see Miles!
Date of experience: January 18, 2023
Miles was brilliant to work with and made the whole experience choosing a new pair of IEM easy. When demoing the IEM, Miles was extremely helpful and gave plenty of space and time but also really good tips on deciding what pair of IEM to go for. Miles listened to what I was was looking for and would take the time answering my questions and help with a budget I had in mind. I would highly recommend Miles if your looking into getting a pair of IEM
Date of experience: December 31, 2022
US
The service that DCA provide is just outstanding! My band was stepping into the world of IEMs for the first time and Miles helped us with everything we need to know and more. The best part wasn’t receiving the In ears, it was his enthusiasm to help us, he came to our studio and showed up different examples of what we could get that would work best for each member of the band because he cared that we made the right decision for us! The technology he uses to create in ear moulds of ears was amazing to see and the results fit perfectly! I have no issues with my product I received. They’re so comfortable to wear and I use them all the time whether I’m practicing, or travelling on a plane. I definitely recommend DCA if you want to get in ear monitoring as Miles made it such an easy process.
Date of experience: December 24, 2022
Miles was so hands on and a true pro ! Would recommend his service to any musicians on the circuit. Absolutely love my in ears !!
Date of experience: December 22, 2022
Worked with Miles earlier on in the year and he helped get me sorted out with a new set of custom IEMs. Going in I didn't really know what I was after and what would work right for me but with Miles expertise he managed to get me sorted and I came away with exactly what I needed. Miles is very knowledgeable and a true professional who's incredibly easy to work and deal with. If you're thinking of getting yourself some IEMs and don't really know where to start I'd highly recommend him!
Date of experience: December 21, 2022
Miles was recommended to me by a band mate who had recently received some CIEMs and I decided to check him out after seeing the website, I was impressed by the company ethos, little touches like planting the tree, and the commitment to ear safety and helping those in the music industry, as well as his impressive range of IEMs for sale. When we met I knew I’d made the right decision as I was instantly impressed by his knowledge and relaxed approach, zero pushiness, happy to talk about his experiences without leading you one way or another, and no attempt to upsell (I managed that all in my own!). The 3D scanning was amazing, incredibly detailed, quick, pain free and fun, and when I was ready to order Miles took care of everything. I even went off-menu with my shell design and he got in touch with FiR and made it happen. The in ears have been perfect of course and Miles’ after sale follow up care has been truly exemplary. I’ve recommended him to all of my band mates, and the cycle continues! If you need new IEMs, imprints, or advice get in touch with DCA, you won’t be disappointed!
Date of experience: December 7, 2022
I engaged with Miles at DCA in order to upgrade my aged and well-worn ACS T3 single-driver IEMs. I have been very pleased with my current IEMs and didn't want to switch brand. Miles advised me on what was available, prices and pros and cons of various IEMs suited to my needs as a professional keyboard player and vocalist. His state-of-the-art 3D ear scan system was a tremendous advance from the injection mould method I had previously experienced. Far quicker and less obtrusive. Also better for the environment as everything happens in the digital domain. My chosen IEMs were ordered and Miles kept me fully informed throughout the process. Once complete, Miles even met me on the way to a gig to deliver my new IEMs. I used them that night and am thrilled with the results. Much improved sound with excellent isolation. Exactly what I was after. Miles is a trustworthy, knowledgeable IEM specialist who does everything possible to give you the best experience and product for your needs. Highly recommended!
Date of experience: December 5, 2022