Dakin Custom Audio is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I would recommend Miles at DCA to anyone. He was incredibly helpful every step of the way when choosing my in-ears. The demo experience was excellent, he travelled to Bristol and guided me through many options with his expertise and passion. Top service all round and he really cares!
I had a great experience with Miles at Custom Audio Earplugs. Miles was incredibly helpful throughout the process, ensuring I got exactly what I needed. Highly recommend!
Amazing service from Miles! He was super helpful from the very beginning in listening to my needs and talking me through the different models of monitors available. Allowed me to listen to each model and make my own choice whilst offering advice on what each model offers! Super easy ordering process and awesome service to keep me up to date with my order! 100% would recommend DCA for any in-ear monitoring and hearing protection!
A great customer experience with DCA from the personalised demonstrations, right through to delivery of my IEMs and I'm confident this level of service and support will continue throughout my use of the product. Miles took the time to understand my specific circumstances that were more than just live performance and advised in a way that made me feel very confident in my decision. I will not hesitate in recommending DCA to every musician and engineer that I know! I'm a customer for life, 100%.
No description available yet.
Website
www.dakincustomaudio.com92 total • Write a review
US
A very professional, personalised service. Great advice that was personal to my ears and my requirements with a great range of products to try. It was clear that Miles at DCA was all about helping me find what worked for me in my day to day use rather than trying to sell me a product. Great after sales service. I will definitely use again and highly recommend DCA. Wish I'd found Miles and bought a set of custom IEMs years ago.
Date of experience: September 16, 2024
A friend of mine recommended Miles from DCA to me for getting hooked up with some new in-ears. He was very friendly and informative about all of the options and the process for getting my ears scanned was very quick. The turn-around from scanning to receiving my in-ears was also very quick. I've now tried out the in-ears on tour and the fit and sound are both fantastic. I would strongly recommend DCA if you're looking for high-quality in-ear monitoring.
Date of experience: August 6, 2024
Excellent service from Miles @ Dakin Custom Audio, No pressure at all and did not side with any certain manufacturer, helped you choose the best IEM's for your situation, Express service was definitely express! If you need new IEM's then Miles is the one to go to
Date of experience: August 6, 2024
Great experience following a recommendation from a friend. I wont be going anywhere else for IEM's now. Whole process was educational and enjoyable. Thank you
Date of experience: August 2, 2024
Miles has been wonderful to deal with, helped us out with all our crazy requests and timelines and has been more than helpful. Couldn't recommend DCA enough and I know I'll personally be recommending him and using DCA until he retires... and probably still nag him to continue providing great IEMs.
Date of experience: August 1, 2024
I've got to be honest, buying a high end set of IEMs with a high end price tag was worrying. Especially for a Yorkshireman! Miles was great to deal from the start. I had a consultation at his studio & he made the ear mapping process easy & relaxed. Trying & choosing the right pair was also made a lot easier, thanks to Miles's in-depth knowledge. I have a particular isuue with my left ear due to an operation I had a few years ago, this made things not as straightforward as they should be. To get this right first time, Miles worked with the manufacturer to provide a 3D printed set of plugs to test the fit before manufacture of the actual units. A very professional way of doing things. Finally the day of delivery came & I'm knocked out by the quality. My purchase was facillitated by Miles every step of the way. He communicated well & kept me informed at every step of the process. I would recommend DCA to anyone & everyone who is considering buying IEMs.
Date of experience: July 29, 2024
Just simply the best caring customer service you can hope for! Miles Did my remoulds some months back for my 2016 IEM and gave me the tour of all the new inovations and models. I was blown away by the difference and had to get a new pair. Finally the time came and he helped me get a one of a kind custom set of IEM with FIR audio which are by far the best IEM I have ever experienced! Thank you so much miles for all the care, time and attention to details in getting these incredible sounding and and beautiful set of IEMs to me in time for the tour. Absolutely appreciate everything you and DCA have done for me!
Date of experience: July 25, 2024
If you need earplugs of any kind, this is the place. Miles was really helpful, and explained the entire process. Also, it's difficult to find people doing 3D scans rather than plastic moulds, and I love the fact DCA do this. A lovely guy, and a good ethical business to boot.
Date of experience: July 12, 2024
Worked with Miles on a new set of custom IEMs. The whole process was easy and effortless, and Miles was well informed, knowledgeable and keen to make sure I ended up with exactly what I was looking for. Can't recommend Dakin enough for taking someone through what can be a fraught, expensive process with expert advice. Really felt like he cared about getting me the best IEMs for my needs, rather than just scoring a sale.
Date of experience: July 4, 2024
Cant recommend DCA enough. i met miles at the guitar show birmingham, straight away i could tell he was super knowledgeable and cared about customer experience. Having spoken to many other IEM suppliers/manufacturers that year, miles' approach was different and all about finding the best in ears for me. The whole process was easy and really enjoyable! 3D scanning miles does is a no brainer compared to having silicone moulds done (something that put me off custom iems for a long time) and getting to thoroughly test a range of different monitors and pick Miles brains on different IEM questions was a hugely educational experience. He is not just a supplier of in ear monitors but a gigging musician with tons of actual user experience, I was blown away by his knowledge. When my 64 audio a6t's arrived, the sound was everything id hoped it would be, I found that with my ear shape in particular I would sometimes unseal the monitors whilst singing. After a quick conversation with Miles, i sent them back to him for a fit tweak. Now they are absolutely perfect! I wish i'd done this sooner as my performances are so much better, my voice feels smoother as im no longer straining to hear myself and im enjoying shows much more! plus i know my hearing is protected for a long future of gigging! I'll be recommending Miles & DCA to all of my musician friends. An epic guy running an epic business!
Date of experience: July 2, 2024