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Review summary
CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.
Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;
CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.
As a director of the management company that owns one of the largest apartment blocks (100+ units) in CSM’s property management portfolio I have been most happy with the services they provide under Lisa Glennon’s excellent management, and in particular with those members of staff with whom I have frequent contact:
Gordon Walker, CSM’s maintenance manager, has taken excellent care of our building for many years. He has a high level of knowledge and skills, is pro-active in recognising potential problems and proposing and, in many cases, implementing sound solutions. He is always helpful, friendly and approachable.
Amy Gordon, who submits all the payments to be authorised by the board, is unfailingly accurate in her submissions, prompt in dealing with queries and responding to emails, and always most helpful and courteous.
Hannah Gillies handles our building insurance. I am most impressed with (and reassured by) her competence in recognising the most appropriate coverage features and negotiating preferable terms, and her clarity and courtesy in explaining any issues that may arise.
David Carlisle, in his capacity as our CSM managing agent, consistently ensures that health and safety standards are maintained and the building kept in excellent condition. He is most thorough in recognising, evaluating, and costing issues that need to be presented to the board for discussion/approval, in responding to the views of the board, and in having appropriate actions implemented.
CSM manage my apartment and the wider block and their service is exceptional. All emails and requests are dealt with immediately and as director of our company, the support I receive is second to none.
CSM always deal quickly and efficiently with our queries and requests. While remaining professional, they get to know us and our individual circumstances, and act accordingly. Their follow-up is regular and consistent.
If you’re reviewing management companies to manage your development do not go near CSMNI. That’s the best advice I can give. I could write a book about how bad they are. Accounts were non existent for two years, I’ve called, emailed, asked for an appointment to review and was constantly ignored. Why? Because they’re not in order. End of year accounts from 2020 were charged in 2022. Then again they charged incorrectly for the first quarter of 2023. When I did get insurance policies emailed after two years the prices were not even on them, pages missing from the policy, address of the development was also incorrect. No AGM’s for two years after we practically begged them, residents needed to see accounts.
Accounts, where to start? They’re incorrect, balance statement differs from the schedule as does profit and loss. It’s deliberately confusing. Costs were added that weren’t part of the agreed budget.
They are only meant to cut 8 small bits of grass, there’s nothing else to look after and it costs £6k. It’s a small street. I see Lisa gave herself a 10% pay rise at our expense and kept the surplus at the end of year for anything that might happen. Not sure what can really go wrong with grass, but there’s also two other contingency funds we pay into. They’re ignorant, dismissive and interestingly the insurance is provided by abbey auto line, the company her husband is a director of. And there was me wondering why they never got quotes or checked for cheaper prices. Instead the cost of insurance has tripled. With no claims.
These 5 star reviews are a mockery.
I have found my main contact, Hannah Gillies, extremely helpful and always acts promptly with my inquiries. Tanya was also helpful in sorting out and advising me on an issue with our title deeds. I have, on the other hand, found it difficult to promptly get our annual accounts. That was corrected this year (22/23) but the previous years were very slow.
Gordon Montgomery is worth his weight in platinum. Such an obliging and good mannered individual who will tackle just about any job as we well know by his stupendous work in Whitehall Square.
Absolute joke of a management company. They consistently issue false service charge demands with figures seemingly plucked from the air. When challenged they do not respond to emails or phone calls. The staff in thier office never know what's going on and Laura (property manager) is always out of the office or in meetings 🤔. We as a development haven't had an AGM in 2 years or any expenditure accounts so no transparency as to where our money goes. Ohh and then they decide that you need to pay further fees to balance accounts from several years ago. They refuse to give an explanation or provide proof of these new charges and just threaten to take you to small claims court if you don't pay. Rotten to the core. Of course they will try and bury the negative comments with Thier clearly fake and laughable reviews.
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