Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

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All reviews

155 total • Write a review

Showing 71 - 80 of 151 reviews
SC
5 out of 5 stars

High praise indeed

I have had to contact CSM Property recently about a number of things that were beyond their control but they were always able to help and the service was superb. A special mention should go to Laura Poots who seemed to go above and beyond each and every time, she was an absolute pleasure to deal with.

Date of experience: November 29, 2023

R
5 out of 5 stars

Great company

Great company, easy to deal with. Anything they are asked to do , they proceeded in a very professional and friendly way. All the staff are very easy to approach and are excellent in their approach to dealing with anything that has to do with the company. Could not recommend them highly enough.

Date of experience: November 29, 2023

HM
1 out of 5 stars

I am laughing at all the fake reviews…

I am laughing at all the fake reviews clearly written by employees. Company is a shambles, can’t reply to emails, charge for nothing, cut the grass about twice a year and charge residents £30 a quarter for it and THEN just send random bills to balance previous years. DO NOT BUY A HOUSE if they are the management company of the development.

Date of experience: November 29, 2023

NC
1 out of 5 stars

Shocking

Shocking. This company needs shut down!!!

Date of experience: November 29, 2023

ME
5 out of 5 stars

A good team of personnel who are…

A good team of personnel who are efficient and willing to help when problems arise.

Date of experience: November 29, 2023

CA
5 out of 5 stars

Great experience

I had my first experience working with CSM and I found it very good. Laura Poots very helpful, she was knowledgeable and provided me with great advice.

Date of experience: November 29, 2023

KC

K C

US

5 out of 5 stars

Very happy with the service provided

Very happy with the service provided

Date of experience: November 29, 2023

MR
5 out of 5 stars

I have been a tenant in my apartment…

I have been a tenant in my apartment block for 8 months and have been very happy with the swiftness of the management company to resolve any problems that have arisen. Excellent communication service I Hope this will remain the case.

Date of experience: November 29, 2023

KM
5 out of 5 stars

Going the extra step!

I have dealt with CSM regularly over the past few years, in particular Laura Poots, and have always found her to be polite, friendly and helpful, often going that extra step to save me any hassle. It’s always appreciated!

Date of experience: November 29, 2023

MB
5 out of 5 stars

Good communication.

Prompt response times to queries. The team works hard to find the best solutions to issues and communicates clearly with the directors.

Date of experience: November 29, 2023

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