Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

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All reviews

155 total • Write a review

Showing 1 - 10 of 151 reviews
NS
5 out of 5 stars

The property management service is…

The property management service is incredibly thorough. They’re always on top of compliance and ensure every detail is handled professionally.

Date of experience: December 24, 2024

GM
5 out of 5 stars

Communication is clear and timely.

Communication is clear and timely.

Date of experience: December 19, 2024

JC
5 out of 5 stars

The property management service from…

The property management service from CSM has been reliable and professional. They found good tenants quickly and handle all the day-to-day issues efficiently. Their inspection reports are detailed, and they provide good advice about property maintenance and improvements. The fees are reasonable for the service provided.

Date of experience: December 18, 2024

JJ
5 out of 5 stars

The property management service is…

The property management service is comprehensive and professional. They handle everything from tenant finding to maintenance coordination efficiently. Monthly reports are detailed and helpful.

Date of experience: December 17, 2024

E
5 out of 5 stars

The maintenance coordination through…

The maintenance coordination through CSM has been excellent. When our washing machine broke down, they arranged for a repair within 48 hours. Their contractors are professional and tidy. The only suggestion would be to improve their weekend response times, but overall, very satisfied with their service over the past year.

Date of experience: December 17, 2024

EH
5 out of 5 stars

Taking over management of our…

Taking over management of our development wasn't easy, but they handled the transition smoothly. They've implemented better maintenance schedules and improved communication with residents.

Date of experience: December 17, 2024

EM
5 out of 5 stars

Smooth move-in process

Smooth move-in process. Everything well-organized.

Date of experience: December 16, 2024

SE
5 out of 5 stars

Professional contractors for repairs

Professional contractors for repairs. Always do good work.

Date of experience: December 16, 2024

ZH
5 out of 5 stars

CMSNI’s knowledge of EPC legislation…

CMSNI’s knowledge of EPC legislation saved me from potential penalties. They guided me through the process effortlessly and ensured my property met all requirements.

Date of experience: December 15, 2024

HW
5 out of 5 stars

Their transparency with fees is…

Their transparency with fees is refreshing.

Date of experience: December 15, 2024

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