CSM Property Management Ltd
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Do not use CSMNI
If you’re reviewing management companies to manage your development do not go near CSMNI. That’s the best advice I can give. I could write a book about how bad they are. Accounts were non existent for two years, I’ve called, emailed, asked for an appointment to review and was constantly ignored. Why? Because they’re not in order. End of year accounts from 2020 were charged in 2022. Then again they charged incorrectly for the first quarter of 2023. When I did get insurance policies emailed after two years the prices were not even on them, pages missing from the policy, address of the development was also incorrect. No AGM’s for two years after we practically begged them, residents needed to see accounts. Accounts, where to start? They’re incorrect, balance statement differs from the schedule as does profit and loss. It’s deliberately confusing. Costs were added that weren’t part of the agreed budget. They are only meant to cut 8 small bits of grass, there’s nothing else to look after and it costs £6k. It’s a small street. I see Lisa gave herself a 10% pay rise at our expense and kept the surplus at the end of year for anything that might happen. Not sure what can really go wrong with grass, but there’s also two other contingency funds we pay into. They’re ignorant, dismissive and interestingly the insurance is provided by abbey auto line, the company her husband is a director of. And there was me wondering why they never got quotes or checked for cheaper prices. Instead the cost of insurance has tripled. With no claims. These 5 star reviews are a mockery.