Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

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All reviews

155 total • Write a review

Showing 51 - 60 of 151 reviews
MR
5 out of 5 stars

Lee Magill is pulling his weight!!!

I have dealt with CSM regularly over the past few years,in particular Lee Magill,and have always found him to be polite,friendly and helpful,often going that extra step to save me any hassle.Its always appreciated

Date of experience: December 12, 2023

D
5 out of 5 stars

Full trust in CSM's abilities

We recently moved our managing agent to CSM and since day one Lisa, Laura and team have made huge strides to get the development back on track. Correspondence is quick, and issues are dealt with speed and efficiency. The quality of resources and contractors available via CSM is fantastic. Extremely pleased with the operation of CSM and have full trust in CSM's abilities to manage the complex.

Date of experience: December 7, 2023

SM
4 out of 5 stars

Straightforward to Deal With

CSM have been straightforward to deal with, email replies are timely and most issues are resolved quickly. Any of the team I have spoken to or corresponded with have been very pleasant. There was one issue last year with an incorrect additional charge to my account but the matter was sorted by CSM with minimal involvement from me.

Date of experience: December 6, 2023

AH
5 out of 5 stars

Lee Magill

Had the pleasure of dealing with Lee Magill who acted very professional in helping resolve an issue which I raised. Lee wasted no time in getting back to me and his customee service was second to none. Would highly reccomend this company as a whole !

Date of experience: December 6, 2023

R
5 out of 5 stars

Dealt with Lee the other day as I had a…

Dealt with Lee the other day as I had a query that I wasn’t too sure about and he was brilliant! Went above and beyond to help me with the issue, great lad!

Date of experience: December 5, 2023

HM
1 out of 5 stars

Just another review mainly as I…

Just another review mainly as I received another invoice from this shambles of a company asking for more money for some extra grass cutting when they have released 100’s of extra houses this year and are clearly raking it in from Al the additional charges . Also can’t stand the fact half these reviews are fake..please if you are buying a new build look into if CSM are the management company and reconsider purchasing.

Date of experience: December 4, 2023

B
1 out of 5 stars

Don’t reply to emails no one ever…

Don’t reply to emails no one ever responds send bills with charges for god knows what and can’t provide any evidence of where the money goes

Date of experience: December 4, 2023

BF
5 out of 5 stars

Friendly, professional, and reliable

Lisa leads a very friendly, professional, and reliable team. They're always happy to help out and are great in an emergency.

Date of experience: December 4, 2023

TM
4 out of 5 stars

CSM REVIEW

CSM looks after our 2 Apartment blocks with care and due diligence. The staff are both helpful and courteous when dealing with the people of the Apartments and all problems that happen over the course of a year

Date of experience: December 3, 2023

RM
1 out of 5 stars

CSM? Completely Sxxxx Morons

Apart from random emails with arbitrary figures when they need to balance their books, communication is non-existent, as is accountability for this crowd of charlatans. I wouldn't be surprised if some of the staff have difficulty dressing themselves in the morning. The only positive thing I can write is that they give hope to yellow bus users everywhere that they, too, can be responsible for the management of a residential development.

Date of experience: December 1, 2023

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