CSM Property Management Ltd
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CSMNI: Highly professional, helpful and friendly
As a director of the management company that owns one of the largest apartment blocks (100+ units) in CSM’s property management portfolio I have been most happy with the services they provide under Lisa Glennon’s excellent management, and in particular with those members of staff with whom I have frequent contact: Gordon Walker, CSM’s maintenance manager, has taken excellent care of our building for many years. He has a high level of knowledge and skills, is pro-active in recognising potential problems and proposing and, in many cases, implementing sound solutions. He is always helpful, friendly and approachable. Amy Gordon, who submits all the payments to be authorised by the board, is unfailingly accurate in her submissions, prompt in dealing with queries and responding to emails, and always most helpful and courteous. Hannah Gillies handles our building insurance. I am most impressed with (and reassured by) her competence in recognising the most appropriate coverage features and negotiating preferable terms, and her clarity and courtesy in explaining any issues that may arise. David Carlisle, in his capacity as our CSM managing agent, consistently ensures that health and safety standards are maintained and the building kept in excellent condition. He is most thorough in recognising, evaluating, and costing issues that need to be presented to the board for discussion/approval, in responding to the views of the board, and in having appropriate actions implemented.