Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Cruise Fashion has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the wrong address instead of making ammendment to send to the right address provided in the email. Unresponsive.
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most helpful and refunded my delivery payment. But I isn’t get the service I was expecting.
Excellent service
Best deals; no one can compare in terms of price.
No description available yet.
Website
www.cruisefashion.com101 total • Write a review
US
I am very dissatisfied because I ordered Barbour products and after paying, I realized that Cruise Fashion, which is part of the Fraser Group, does not ship internationally, contrary to what the website suggested (I noticed that "France" was automatically replaced by "UK" after validation. When I called, they told me I had to order from Flannels, another website that's identical in every way except it ships to Europe... but this is nowhere mentioned! Is it really that complicated to remove the international page and the validation process?). Now my order is being sent who knows where, and I have to wait for it to return to the sender before I can get a refund! And since I ordered from Flannels too, I have more than 500 euros out now (they could not swich my order to Flannels which also belongs to Fraser Group, so I had to order again)! March 3rd: additional information here... I have had no answers to my previous emails so I don't see the point to answer by mail again. The update is as follows: while you told me on the phone that the package would be travelling around the UK and then return to you, I received a message from Chronopost, your contact in France, asking me to pay 93.50 euros in customs fees! So I have two orders now: one order from you, which according to your statements should not have been delivered to me since you no longer deliver internationally, and one from Flannels! Of course, I will refuse this order and, as requested by email (which remains unanswered), I expect a FULL refund of my order." Update one month later: still waiting from my refund. Opened a dispute on Paypal.
Date of experience: February 28, 2025
US
Payed for next day delivery and it took 2 days to come they did email with a voucher but I feel I should have got a refund of the difference
Date of experience: February 28, 2025
US
I have never received items in such poor condition until I used this store. Ordered a hoodie (represent) this stunk of damp to the point it was sickening. Then the converse I ordered the box was destroyed and inside a tatty damaged pair of high tops. They aren’t a high end outfit they are absolute cowboys don’t waste your money, annoying they get away with this Also their customer service is non existent.
Date of experience: February 25, 2025
US
Staff are lovely however purchased a pair of trainers in the Glasgow store and got home to find they were faulty, managed to return them and get a refund so bought the same pair of trainers again, got home and found the second pair to be defective as well! They are the last ones left in stock at the store in the gift recipients size, so will have to do unfortunately! Can’t find if there is any way to attach pics 🙂
Date of experience: February 24, 2025
Bought jeans, don't fit, want to return them. Been trying to get their returns system to accept the order number for almost 2 weeks now! It just says they're aware of the problem... So I have another 2 weeks to be within the 30 days and I suppose then they will say it is too late! Oh yes very clever... I notice that Cruise is now Frasers which is now Sports Direct. A good way to finance your takeovers!
Date of experience: February 24, 2025
God prices and very good delivery. Ordered Friday and it arrived Sunday.
Date of experience: February 23, 2025
