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Cruise Fashion has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the wrong address instead of making ammendment to send to the right address provided in the email. Unresponsive.
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most helpful and refunded my delivery payment. But I isn’t get the service I was expecting.
Excellent service
Best deals; no one can compare in terms of price.
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Website
www.cruisefashion.com101 total • Write a review
Excellent service can’t wait to put my new gear on
Date of experience: March 24, 2025
My order was processed as United Kingdom instead of United states. They don't have a contact us form to help change the order.
Date of experience: March 24, 2025
I spent over £200 an was charged £5 for delivery and also £5 for the return delivery after I decided not to keep the trainers, this is totally unacceptable as with any other major retailer you get free delivery and free returns these guys are taking the piss
Date of experience: March 17, 2025
It had the sizes I was looking for
Date of experience: March 14, 2025
US
Ordered two identical Polo shirts (one white one black) both were in stock. The white one arrived on Monday morning and the black one arrived late Friday I wanted to buy these items in store however not at a 20% mark up on the online price from the same company no wonder the High Street stores are closing down.
Date of experience: March 13, 2025
I ordered a Canada Goose jacket and a pair of boots just because the boots were at a good price. A few minutes after I received the order confirmation email I received another email that the jacket was cancelled. Now I only received the boots which I didn't need anyway. I should mention that when I put the jacket in the basket it was mentioned that there were 10 more available. Very disappointing. First experience with Cruise and probably the last.
Date of experience: March 11, 2025
