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Cruise Fashion has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service.
I made an online purchased but realised that I didn't change my delivery address as I have shifted to a new place. tried sending emails to you but till now no reply and u guys shipped my items to the wrong address instead of making ammendment to send to the right address provided in the email. Unresponsive.
I ordered this for next day delivery and paid £12:00 for this. But your courier let you down, well done DPD. So you really need to be sorting this with them. Thankfully your customer service was most helpful and refunded my delivery payment. But I isn’t get the service I was expecting.
Excellent service
Best deals; no one can compare in terms of price.
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Website
www.cruisefashion.com101 total • Write a review
So after an abysmal service from Cruise Fashion regarding a recent order that they screwed up not once but twice. A call had been arranged for today and 13.30pm to address the issue and no surprise, the call did not happen !! This is no way to treat customers who purchase a considerable amount of good from you !! PULL YOUR FINGER OUT CRUISE and treat your customers better !!!
Date of experience: April 10, 2025
I'm very satisfied. The package arrived very quickly. Thanks. 🖐️🙂
Date of experience: April 4, 2025
You cancelled an item from my order and still charged me the complete shipping amount. I do realise that you charge a flat shipping fee but it’s viable for me when it’s spread across multiple items. If you cancel an item, the right thing would be to waive the shipping fee. Update : I received a blank email from customer service with no case ID, so I have no idea how they plan to make this right. Update : it’s been 2 weeks and still no response to my emails to them, or the previous update.
Date of experience: April 2, 2025
Moved address, amended it on the website, had the right address on PayPal, but somehow had both my old address & new address mixed into one, like some auto fill AKA broken !!
Date of experience: April 1, 2025
friendly staff and good service
Date of experience: March 28, 2025
