Couriers and Freight is an Australian shipping platform designed to streamline the freight management process for businesses of all sizes. The company offers a digital freight management system that enables users to compare courier and freight costs across multiple carriers, including road, air, and sea services. With access to over 65 carriers, businesses can find tailored shipping solutions that meet their specific needs without hidden fees or surprises. Targeting business-to-business, e-commerce, and freight forwarding sectors, Couriers and Freight simplifies the shipping experience by eliminating manual processes and long wait times associated with traditional booking systems. Their platform provides innovative features such as door-to-door tracking and time slot deliveries, helping businesses improve customer satisfaction while effectively managing shipping costs. By leveraging favorable carrier rates and a team of freight experts, Couriers and Freight positions itself as a reliable partner for companies looking to enhance their logistics operations in Australia.
Reviewers express significant dissatisfaction with Couriers and Freight, highlighting a range of critical issues. Many customers report severe problems with parcel tracking and delivery, noting that jobs are lost during transit and that the company lacks transparency regarding freight charges.
Complaints about delays are common, with one customer mentioning a shipment booked on Tuesday that still had not been processed by Thursday, causing major disruptions. Additionally, there are serious concerns about customer service, with reports of unhelpful and unapologetic staff when issues arise. One reviewer even accuses the company of stealing money from their account after a delivery. Overall, the sentiment is overwhelmingly negative, reflecting a lack of trust and reliability in the services provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.2 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“They got driver came to pick up the 2 jobs from us on 24/9/2024 and 26/9/2024”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.2 out of 5 (poor) | 50 out of 100 | — | 5 |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Couriers and Freight is #5 of 5 on overall rating in this group.
5 reviews of Couriers and Freight. Filter by what matters to you.
Over a year ago
Stole money out of my account after delivering my oven. This company cannot be trusted. Thieves.… Reply: Google search the box dimensions for EFS54FC-SEB. Don't worry about sending me a copy of the c... See more
Over a year ago
They got driver came to pick up the 2 jobs from us on 24/9/2024 and 26/9/2024. The both jobs are booked with DDS in their system. However both jobs are lost. Customer didn't receive them till today(22... See more
Over a year ago
Matthew 2 posts just now Freight charges and lack of transparencyFreight collected Thailand to Melbourne, at a cost of $1260 collected then returned 20 minutes later, despite being in the Quote the... See more
Over a year ago
Booked a shipment on Tuesday, it's now Thursday & even after sending 3 emails we still don't have the labels. We booked pickup for today which is now going to mess our entire delivery up & cause issue... See more
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Stole money out of my account after delivering my oven. This company cannot be trusted. Thieves.… Reply: Google search the box dimensions for EFS54FC-SEB. Don't worry about sending me a copy of the call recording as I'll be providing my copies of the recordings to the police, ACCC and bank for the three cases I've opened with them.
They got driver came to pick up the 2 jobs from us on 24/9/2024 and 26/9/2024. The both jobs are booked with DDS in their system. However both jobs are lost. Customer didn't receive them till today(22/10/2024). We sent enquiry form to them. They don't know when the parcels have been picked up. They even don't know where the parcels are located. They don't know when the parcels can be delivered or the parcels have been lost permanently by their carrier. They know nothing with their job. Very disappointed with their unreliable service with the name of DDS. This carrier should not be allowed to run in the industry. If their can find the parcels and return back to us. And refund the freight we've paid to them, we are happy to go back and change the review.
Matthew 2 posts just now Freight charges and lack of transparencyFreight collected Thailand to Melbourne, at a cost of $1260 collected then returned 20 minutes later, despite being in the Quote the size,weight ,dimension and contents returned second day to collect, few weeks later after recieved package ,damage to box ,witnessed by driver , further to this email stating I owed them a further$648:20 which despite emails back n fourth ,charged my credit card without permission, lack of transparency, excuses ,condescending patronising on phone DO NOT USE THIS COMPANY Sender or Receiver: Receiver Delivery Time: Late Invoice Number : 778172907394 Shipping Type: International Delivery Arrived in Good Condition: No REPLYING TO COMMENT BELOW ,I HAVE SCREEN CAPTURES of you doing the same thing to other customers DIRECTLY FROM YOUR FACEBOOK PAGE ,TAKING UNAUTHORISED AMOUNTS FROM CREDIT CARDS ..FOLLOWING UP WITH ACCC AND OTHER INDEPENDENT AUTHORITY
Booked a shipment on Tuesday, it's now Thursday & even after sending 3 emails we still don't have the labels. We booked pickup for today which is now going to mess our entire delivery up & cause issues with clients.
Terrible and expensive experience! Their customer service were not apologetic about the failure to deliver my item and still had the audacity to charge my credit extra for an error in sizing! I found C&F via google and it looked like a good easy service to return an online package. It was not!! A month later, the box appeared back on my doorstep! It looked like it had gone through a battlefield, they told me the addressee didn’t accept the delivery!?! Strange considering this was an online shopping clothing return. C&F also then charged my credit card with an extra payment because the measurements were incorrect, the measurements on the connote were not the ones I entered on their webpage, I still have no idea why they would say the 500g weight was 2kg and the box was 2cm high??? When The box is big enough to hold a pair of padded ski pants and clearly not these measurements! I now have to pay more to have it re-sent, Australia Post would have been 100% better and using them from now on
Couriers and Freight is an Australian shipping platform designed to streamline the freight management process for businesses of all sizes. The company offers a digital freight management system that enables users to compare courier and freight costs across multiple carriers, including road, air, and sea services. With access to over 65 carriers, businesses can find tailored shipping solutions that meet their specific needs without hidden fees or surprises. Targeting business-to-business, e-commerce, and freight forwarding sectors, Couriers and Freight simplifies the shipping experience by eliminating manual processes and long wait times associated with traditional booking systems. Their platform provides innovative features such as door-to-door tracking and time slot deliveries, helping businesses improve customer satisfaction while effectively managing shipping costs. By leveraging favorable carrier rates and a team of freight experts, Couriers and Freight positions itself as a reliable partner for companies looking to enhance their logistics operations in Australia.
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